Manager II, Resort Inventory & Revenue Management

Manager II, Resort Inventory & Revenue Management

As a member of the professional staff, contributes specialized knowledge and skill in a discipline area to support team and/or department business objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process. May be required to have knowledge of managing multiple brands/sites in markets.

The Manager II, Resort Inventory & Revenue Management (Manager II) position is responsible for maximizing the usage of developer, owner, and rental inventory by developing and implementing optimal restriction and allocation strategies, consistently. This position is responsible for utilizing existing historical data and the Legacy module to determine the appropriate level of inventory to allocate (based on resort specific guidelines) for owner and exchange usage to ensure we receive the highest Owner Satisfaction Survey results achievable.

This position also works closely with the Regional Preview Inventory team to establish the best strategy for supporting the inventory requirements of Sales & Marketing and then implementing and managing all inventory related activities associated with the agreed upon strategy. Responsibilities also include the on-going development of seasonally competitive rental strategies for the marketplace and the day-to-day management and execution of the strategy.

The Manager II will collaborate with the Corporate Rental Marketing team to develop, implement, and monitor demand generating strategies for need times as identified in the on-going 12-month projection process. The position will be required to continuously evaluate the "Best Use" of available inventory striking the appropriate balance between owner demand, preview needs and rental demand while achieving budgeted rental sales targets.

Business Partnership

• Work closely with the Global Trust & Exchange team to maximize inventory for owner and in optimal balance for the greater system.
• Work closely with the Inventory & Revenue Management (IRM) team responsible for preview inventory. On an on-going basis verify that existing preview inventory allocations will be achieved and if not, determine the best use of available inventory. Conversely, proactively convey any opportunities to increase preview inventory allocations. Implement and manage inventory tasks for agreed upon strategy. Analyze overall impact of the marketing strategy on the rental segment and identify areas of opportunity in the future.
• Support enterprise-wide initiatives such as Long-Range Planning (LRP) and Annual Budget process. Utilize all available tools and resources to develop requested forecasts and provide the Regional Director of Inventory & Revenue Management with high level summary to support assumptions. As needed, implement all approved forecast assumptions on a timely basis
• Partner with site Operations to create a positive guest experience via ensuring accuracy of inventory, providing 10-day forecast, and ensuring necessary education is in place so processes impacting inventory and financial results are followed on site.
• Partner with other departments as needed (e.g. A&C, Owner Services, F&A, M&S)
• Proactively collaborate with the corporate rental marketing team to surface need times with the IRM Regional Vice Presidents of Inventory & Revenue Management and appropriate business partners within CRM to identify opportunities for sales and usage inventory pricing optimization.

Inventory & Revenue Management

• Manages single or multiple smaller sites, usually standalone accountability, and occasionally supports a more complex market with multiple brands.
• Ensures that owner, preview and rental inventory authorizations, restrictions and rates are consistently monitored and updated within CRS.
• For IRMs with multiple sites, all expected contributions are executed numerous times along with report-outs to various stakeholders.
• On-going development of seasonally competitive transient pricing and strategies for each market, and the management of that strategy.
• On a month/period…