Airport Station Training & Compliance Manager

Responsibilities

• Develop, deliver, and coordinate training programs for ramp, warehouse, passenger services, and other operational functions.
• Maintain and manage training records, certifications, and re-certifications in internal and external platforms.
• Conduct needs assessments to identify knowledge or skill gaps and create targeted training plans.
• Ensure training materials reflect up-to-date company policies, customer requirements, and regulatory standards.
• Partner with station and regional leadership to address performance issues through refresher or follow-up training.
• Observe employees to evaluate training effectiveness and recommend improvements.
• Audit compliance with company and airline training requirements; ensure access to GOMs, LOPs, and other reference materials.
• Track and report training progress, milestones, and results to management.
• Support quality initiatives by investigating service failures, reviewing corrective actions, and aligning future training to address recurring issues.
• Facilitate communication of updates, bulletins, and procedural changes to staff in a clear and timely manner.

• Bachelors Degree
• Minimum 6 months related operational experience preferred.
• WFS or Carrier Instructor Certification.
• Current qualification and experience on training subject or learning plan.
• Able to work under pressure and adapt to constant changes in procedures.
• Be willing to work overtime when needed.
• Detail Oriented with exceptional communication skills.