Client Services Ambassador - (On-Call

Client Services Ambassador (CSA) – Viticus Group, Animal Health

Location:

Las Vegas, Part‑time, Negotiable pay, posted Mar 13.

Viticus Group is a community of innovators, educators, and professionals dedicated to advancing science, medicine, and education. We provide hands‑on continuing education courses, conferences, and training programs.

The CSA provides outstanding customer service, represents Viticus Group professionally, creates a welcoming environment, offers educational resources, and ensures a personalized experience for each client. Reports to the Client Services Supervisor. Flexibility required: up to 40 hours per week, possible overtime, weekend and holiday shifts.

• High School diploma or equivalent.
• Minimum 2 years’ experience in Customer Service.

• Strong communication skills (writing, reading, verbal).
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook.
• Excellent organizational, time‑management, prioritization.
• Team collaboration, professional demeanor, punctuality, initiative.
• Calm judgment in difficult situations, flexible schedule year‑round.
• Neat, professional appearance, commitment to mission, positive relationship building.
• Independent work, manage multiple priorities, foster supportive relationships.
• Willingness to travel for company business, events, and training.

• Assist clients with name badges and copies.
• Provide beverages and snacks, ensuring a pleasant experience.
• Arrange transportation (cabs, Lyft).

• Stock coolers, snack racks, storage closets (FIFO).
• Order supplies within budget.
• Maintain fresh supplies, monitor inventory levels.

• Monitor event calendar, plan needs, schedule staff.
• Ensure meals set on time, communicate changes to caterers and clients.
• Set up and maintain digital signage/logos.
• Assist clients in direct flow of lab/lecture activities.

• Contact vendors following approval procedures.
• Communicate with clients via email and phone.
• Work with others to anticipate event needs.

• Ensure coffee supplies fresh, area clean.
• Light housekeeping (sanitizer wiping).
• Compliance with SOPs and safety policies.
• Print and obtain signatures on facilities/client waivers.

• Delegate tasks effectively.
• Organize and prioritize tasks, troubleshoot, implement solutions.
• Update staff on meal times and client changes.

• Professional and courteous demeanor.
• Adhere to general policies of Oquendo and Eastern Centers.

• General help and support as needed.
• Assist with data collection/analysis for marketing initiatives.

• Assist transportation logistics for events and participants.
• Schedule and dispatch drivers.

• Administrative support to various departments.
• Assist event planning and execution.
• Data entry and record maintenance.

Commitment to excellence, supportive culture, work‑life balance, team outings, professional growth, wellness programs, employee recognition, impactful work in animal health.

• Competitive & Transparent Salary.
• Free Employee‑Only Coverage (Medical, Dental, Vision, Disability, Life Insurance).
• 401(k) with 3% Company Match.
• Supportive & Collaborative Work Culture.
• Ongoing Professional Development.
• Wellness Programs.
• Employee Recognition & Appreciation Events.
• Unique Industry Impact.
• Work‑Life Balance.
• Fun Workplace Culture.

Viticus Group is an equal‑opportunity employer.

• Ability to sit, use hands, talk or hear, smell continuously.
• Ability to stand, walk, reach frequently.
• Ability to climb, balance, stoop, kneel, or crouch occasionally.

• Frequently lift and carry up to 10 lbs.
• Occasionally lift and carry up to 50 lbs.

• Close vision required for monitor, documents, copy/fax machines.
• Distance vision needed for driving if required.

• Indoor, climate‑controlled.
• Occasionally exposed to outdoor weather.
• Moderate noise levels typical of office environment.