Airport Services Supervisor - E

Overview

This is how we fly ’re not just a lifestyle carrier – we’re a lifestyle employer. Entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day we strive to create a Joyful, Simple experience for our customers. Join us, and find your runway to growth, innovation, and success.

As an Airport Services Supervisor, you are the guiding force behind a seamless, elevated customer experience. You’ll work alongside a passionate team of Airport Services Concierges (ASCs), ensuring every interaction—whether in the lounge, in line, or on the way to the aircraft—feels thoughtful, polished, and consistent.

• Lead and support your team of ASCs—offering coaching, guidance, and real‑time feedback.
• Ensure the lounge and gate environments are impeccably clean, organized, and stocked with premium amenities.
• Coordinate with flight crews, mechanics, business partners, and FBOs to support smooth and timely operations.
• Maintain operational standards around safety, appearance, and performance—holding yourself and your team accountable to the highest standards.
• Step in and serve alongside your team during high‑volume or critical periods, embodying hands‑on leadership.
• Drive a culture of hospitality, ensuring customers feel seen, supported, and celebrated from check‑in to takeoff.

Lead with impact, mentor a team that defines the guest experience, and set the tone for every JSX departure.

Elevate the experience across lounge vibes to on‑time departures, influencing every touchpoint.

Work in sync with flight crews, coordinators, and vendors to ensure seamless operation.

Grow in leadership through mentorship opportunities and exposure to high‑level operations.

• Strong leader: inspires confidence, coaches with kindness, and leads by example.
• Detail‑oriented: notices what others miss and prevents things from falling through the cracks.
• Adaptable: pivots with purpose—adjusting to change while maintaining a high level of service.
• Collaborative: works cross‑functionally, bringing teams together to support a shared mission.
• Proactive: anticipates, solves, and improves—doesn’t wait for things to happen.
• Customer‑focused: goes the extra mile to ensure every guest leaves with a smile.

In accordance with federal regulations, the role is open only to U.S. citizens. All candidates must successfully complete federal background checks and eligibility screenings.

• Minimum 2+ years of airport operations experience.
• Ability to lift 75+ pounds.
• High school diploma or GED.
• Comfortable with intermittent physical activity, including bending, reaching, and standing for long periods.
• Flexibility to work early mornings, late nights, weekends, and holidays.

• Current and valid driver’s license required.

• All Airport Services Crew members are certified as Ground Security Coordinators (GSCs), trained for customer and baggage security screening.
• Responsibilities include monitoring the operational environment and reporting safety risks in real time.
• Ensuring compliance with updated policies, alerts, and regulatory guidance.
• Maintaining personal readiness for safety‑sensitive duties.
• Participating in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines.

• Health benefits:
  
  medical plans starting at $110/month; 100% employer‑paid dental and vision; up to $2,100 annual HSA contribution.
• Short‑term and long‑term disability coverage at no cost.
• Travel benefits: free non‑revenue standby travel on JSX and deeply discounted standby travel on major domestic and international airlines for you and your qualifying immediate family.
• 401(k) match: 50% of first 8% contribution.
• Generous PTO with flexible plan.

JSX seeks to provide equality of opportunity in all aspects of employment, and all personnel activities remain free of illegal discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, and national origin.

$53,700.00 – $65,800.00