Resident Operations Associate

Resident Operations Associate

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

The Resident Operations Associate is a cross-functional role responsible for supporting Utilities and Homeowners Association (HOA) functions within Resident Operations. Serves as a subject matter expert in utility administration, HOA and city code compliance, and reporting. Partners with internal and external stakeholders (e.g., internal departments, third-party vendors, utility providers, HOA management companies, municipalities, etc.) to resolve issues, maintain compliance, mitigate risk, and drive operational excellence.

Conducts complex research, manages escalated cases, identifies process improvement opportunities, and supports team development through training and mentorship.

Responsibilities:

• Manage HOA and municipal compliance activities, including violations, assessments, architectural requests, leasing restrictions, and city code matters. Monitor compliance notices and dashboards to ensure timely investigation and resolution of issues, and research, investigate, and resolve escalated HOA matters, including liens, collection notices, attorney demand letters, and compliance disputes. Participate in HOA hearings, appeals, meetings, and special projects as needed.
• Coordinate utility operations for residential properties by interpreting provider requirements, overseeing account lifecycle activities, resolving service exceptions, and ensuring accurate utility account administration.
• Monitor third-party utility vendor performance and escalate operational issues as needed.
• Conduct recurring audits and prepare reports to ensure data accuracy, compliance, and operational effectiveness.

Requirements:

• High school diploma or GED required
• Bachelor's degree preferred
• Minimum two (2) years of Resident Operations (e.g., HOA, utilities) experience required
• Experience with Microsoft Dynamics CRM and Yardi required
• Experience in customer service, compliance, pre-suit negotiations and settlements, accounts payable and reconciliation, and case coordination/management required
• Experience handling and resolving escalated issues required
• Proficiency in Microsoft Office Suite (e.g., Word, Outlook, Excel) required
• Excellent verbal and written communication, problem-solving, planning and analysis skills
• Strong relationship management, organizational, and customer service skills
• Ability to meet multiple deadlines
• Ability to maintain confidentiality
• Ability to identify and implement process improvement changes
• Ability to work in a team environment
• Strong attention to detail
• Ability to adapt and be flexible to a changing environment

Compensation

The anticipated pay range/scale for this position is $25.50 to $30.61 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is not bonus-eligible.

Perks and Benefits

Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.