Business Transformation Director

POSITION OVERVIEW

The Business Transformation Director is responsible for leading the organization’s workforce planning through labor efficiency and workforce optimization. This role will lead cross-functional initiatives to drive operational excellence, improve labor productivity, and enhance financial performance through data-driven insights and transformation strategies.

The following and other duties may be assigned as necessary:

• Develop and execute initiatives to optimize labor spend, improve workforce productivity, and align labor investments with business goals.
• Partner with property operators to define and maintain labor standards and performance metrics for each role, ensuring accuracy and alignment with operational goals
• Leverage advanced analytics, labor modeling, and benchmarking to identify trends, forecast needs, and support strategic workforce planning
• Prepare thoughtful and timely analysis of labor management techniques, including performance metrics, scheduling, deployment, and staffing optimization
• Design and manage a transformation roadmap focused on labor cost optimization, automation opportunities, and process reengineering
• Establish KPIs and dashboards to track labor efficiency, productivity, and ROI of transformation initiatives
• Lead operators through workforce planning for the annual budget and monthly forecasts;
  Collaborate with the Director of FP&A and Chief Strategy Officer to compile final projections and recommendations
• Maintain a comprehensive reporting package that tracks forecast accuracy, analyzes business trends, and evaluates departmental labor performance
• Act as a non-voting member and liaison to the Compensation Committee, providing financial and operational impact analysis for agenda items
• Evaluate labor implications of new business initiatives, identifying opportunities to enhance guest service, streamline operations, and reduce inefficiencies
• Provide regular updates and ad-hoc analysis to the Executive Team on labor performance and strategic workforce initiatives
• Assess departmental workflows to identify improvement opportunities;
  Lead automation work streams to replace manual processes and increase efficiency.
• Analyze historical labor trends and business drivers to project future staffing needs
• Collaborate with department leaders to align labor plans with operational goals and service standards
• Identify gaps between forecasted and actual labor usage and recommend corrective actions to improve accuracy and efficiency
• Support scenario planning to evaluate the labor impact of business changes, seasonality, or special events, ensuring proactive staffing strategies
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s Degree in Business, Finance, or related field preferred and/or equivalent combination of education and experience
• Minimum three (3) years in FP&A, business transformation, or operational strategy, with a strong focus on labor efficiency
• Proven track record of leading large-scale transformation initiatives in complex, matrixed organizations
• Strong analytical and financial modeling skills; experience with tools like Power BI, Tableau, Anaplan, or similar
• Advanced understanding of best practices, industry trends, gaming terminology, and emerging technologies in the labor management space
• Strong operational knowledge within the Hospitality and/or Gaming industry
• Strong project management experience and process improvement
• Advanced skills in Microsoft Office Suite
• Ability to handle sensitive information in a confidential manner
• Ability to gather, synthesize and analyze data and draw logical conclusions
• Strong written and verbal communication skills
• Strong presentation skills
• Strong leadership skills and the…