Audio Visual Production Manager

The Production Manager, Audio Visual (AV) is responsible for the seamless planning, coordination, and execution of all AV and production requirements. This role will ensure high-quality service delivery, operational excellence, and strong client engagement.

• Serve as the primary point of contact for clients through the lifecycle of the production while maintaining a positive and professional relationship.
• Establish and maintain the Critical Path with the client to ensure all Blue Diamond service commitments are upheld.
• Respond to all internal and external email communications promptly, ideally within 24 hours.
• Ensure all project planning details are accurately maintained and updated within the Intelli Event system.
• Prepare all room diagrams, including scenic layouts, room configurations, rigging plots, and other requested schematics, and deliver them to clients within four days maximum.
• Source all cross-rental needs through the appropriate sub-rental PC staff.
• Secure necessary operational resources (e.g., hydraulic lifts) required for effective event production.
• Manage communications with facility staff to optimize operational efficiency and meet or exceed client expectations.
• Contract with external labor resources as needed, including freelancers, labor companies, and union labor.
• Develop a complete production schedule, including AV office operations, security coverage, and crew meal timing.
• Coordinate and submit electric/power and internet service orders on behalf of clients as needed.
• Oversee the financial performance of each project, ensuring:
  • Adherence to budget expectations
  • Appropriate markups for third‑party vendors
  • Effective labor cost oversight and billing accuracy
  • Controlled housing and transportation expenditures
• Partner with the Sales team to ensure all additions or changes to services are captured and billed appropriately.
• Work collaboratively with Shepard Exposition Service (SES) team members and other partners to deliver the highest level of Blue Diamond service.
• Gather all client requirements within appropriate planning timelines (initial requirements at 60 days out, and final requirements at 15 days out), referencing prior year data for accuracy.
• Respond to on‑site changes with professionalism, urgency, and with a solution‑oriented mindset while maintaining service quality.
• Conduct on‑site briefings with AV personnel, ensuring all freelancers adhere to company expectations regarding conduct, appearance, and performance.

• Minimum of 5 years of experience in AV production, event management, or related field.
• Proven experience managing large‑scale AV productions or live events, demonstrating the ability to handle complex projects from planning through execution.
• Strong organizational, time‑management, and project‑coordination skills.
• Proficiency in AV and event management software;
  Intelli Event experience preferred.
• Demonstrated leadership and team management skills, including conducting on‑site meetings and ensuring team adherence to company standards.
• Excellent problem‑solving skills and the ability to adapt quickly to on‑site changes or unexpected challenges.
• Reliable transportation and ability to travel between multiple event locations. Associates without a valid driver’s license and auto insurance must assume all travel‑related expenses per company insurance policy.
• Excellent verbal and written communication skills.
• Ability to work on multiple tasks simultaneously in a fast‑paced environment.
• Bachelor’s Degree in relevant field; related experience within the AV space may be exchanged for formal education.

• Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork.
• Ability to perform…