Tavern Assistant General Manager

At Golden Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description

Summary:

Summary:

As the Tavern Assistant General Manager, you play a vital leadership role in the day-to-day operation of a high-energy restaurant and bar venue. You support the General Manager by overseeing service standards, staff performance, and operational efficiency to ensure a seamless guest experience. Your ability to maintain a well-coordinated team environment and respond swiftly to evolving business needs is essential to the success of the tavern.

You are entrusted with handling escalated guest and team member concerns with professionalism and sound judgment, reinforcing our commitment to service excellence and operational integrity.

Job Description:

Essential Functions and Responsibilities Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency

Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals

Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership

Inspect Tavern appearance, cleanliness, and stock levels

Assign stations, side work, and evaluate team performance

Manage POS and cash control procedures, including training team members

Coordinate bar set-up, service flow, and resolve guest service issues

Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting

Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards

Perform other duties as assigned

Qualifications2-5 years of restaurant or tavern operations experience; includes leadership or progressive responsibility in the gaming industry

Ability to lead and guide team members in a fast-paced or customer-facing environment

Strong interpersonal and communication skills to support training, feedback, and conflict resolution

Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities

Flexible and adaptable to changing operational needs and shift schedules

Committed to upholding a safe, respectful, and inclusive work environment

Basic understanding of department KPIs, labor management, or guest service standards

Ability to access and input information using a moderately complex computer system

Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams Requirements At  least 21 years of ageHigh School Diploma or equivalent required

College degree or certification in a related field preferred

Ability to effectively communicate in English, both written and verbal

Obtain and maintain all work cards as required by the company

Verify right to work in the United States Work Cards Required based on property location or regional regulations

Physical Requirements Regularly push/pull up to 35lbsRegularly lift…