Manager, Execution & Readiness

Manager, Execution & Readiness - (SSC
- Confidential-1.1) Job Title

Manager, Execution & Readiness

Support Center - Las Vegas, NV 89119 US (Primary)

Full-time

Operations

1. Execution Readiness & In-Store Test and Learn

Lead hands-on testing of proposed initiatives, tasks, launches, and operating processes in store environments before broad

deployment.

Assess whether instructions, timing, tools, materials, labor assumptions, and customer impacts are practical at store level.

Document test results, execution barriers, store feedback, and recommended adjustments for initiative owners and decision

makers.

Partner with Workload Planning & Labor Standards and Communications & Content to confirm that field learnings are reflected

in final plans, task requirements, and supporting resources.

Support readiness reviews and provide an evidence-based point of view for launch, adjustment, pilot extension, or escalation

decisions.

2. Field Execution, Task Completion & Proof of Performance

Monitor field task completion and proof-of-performance submissions across assigned initiatives and deployment activity.

Establish clear follow-up routines for incomplete, late, inaccurate, or insufficient execution evidence.

Validate that proof-of-performance requirements are appropriate, consistent, and useful for confirming execution quality.

Maintain accurate execution status reporting and identify recurring compliance trends, risks, and support needs.

Drive execution compliance toward the team standard of 90% or better and recommend corrective actions when performance

is off track.

Identify and report execution gaps, root causes, field barriers, and emerging risks in a timely and actionable format.

Differentiate between lack of execution, unclear communication, unrealistic workload, missing materials, system limitations,

and process design issues.

Escalate critical issues through defined governance channels with clear impact, evidence, owner, and recommended action.

Close the loop with initiative owners and field leaders by tracking agreed actions through resolution.

Use execution results and store learnings to improve future planning, communication, testing, and deployment practices.

4. Store Advocacy & Operational Partnership

Serve as the store-team advocate within Central Operations by representing field realities during initiative design and

Build trusted relationships with store teams and field leaders to obtain practical, balanced, and timely feedback.

Translate store feedback into clear business insights without compromising execution accountability.

Coach partners on store operating conditions, execution dependencies, and common points of field friction.

Promote solutions that simplify work, protect the customer and colleague experience, and improve sustainable execution.

5. Cross-Functional Collaboration & Governance

Partner closely with Trade Planning & Deployment, Field Operations, Commercial, Transformation, Communications, and

other business functions to align execution expectations and handoffs.

Contribute execution evidence and field learning to deployment governance, status reviews, and post-launch evaluations.

Maintain clear ownership boundaries: planning determines what can land, communication determines how it lands, and

execution confirms that it landed.

Provide concise updates, dashboards, and executive-ready summaries of readiness, compliance, risks, and required

decisions.

Support a culture of accountability, practical problem-solving, operational excellence, and continuous improvement.

Compensation: $70,000 – $85,000

• Excellent Medical, Dental & Vision Insurance, Life Insurance, Short & Long-Term Disability Insurance
• Competitive Compensation
• Exceptional Time-Off Benefits including FTO and Holidays
• Growth opportunities and opportunities for career development
• 401k with company match
• Employee Assistance Program
• Incredible Employee Discounts through our Discount Marketplace!

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive…