Project Manager, Operations Management

Project Manager ARC Document Solutions Las Vegas, Nevada, United States About this position

Position Title: Project Manager

ARC Facilities is the leading mobile-first facility information platform that gives maintenance, engineering, safety, and operations teams instant access to the building information they need anytime, anywhere. Organizations across healthcare, education, manufacturing, commercial real estate, government, and other industries rely on ARC Facilities to reduce downtime, improve emergency response, preserve institutional knowledge, and increase operational efficiency.

We are seeking an energetic, customer-focused Project Manager who enjoys traveling, working directly with customers, and delivering successful technology implementations. This role is ideal for someone who likes being on-site, solving problems, building relationships, and helping customers realize the full value of a software platform.

The Project Manager leads customer implementations from project kickoff through successful deployment and customer adoption. The role combines project management, technical consulting, customer training, and field implementation.

Unlike many software implementation positions that are primarily remote, this role requires extensive travel to customer facilities throughout North America . The Implementation Specialist spends a significant portion of their time on-site working directly with customers to organize facility information, conduct building walkthroughs, configure the ARC Facilities platform, train users, and ensure a successful launch.

This individual becomes a trusted advisor to facility managers, engineers, safety professionals, and administrators while representing ARC Facilities with professionalism and expertise.

This position reports to the Director of Field Operations.

• Up to 8 5% travel , including overnight travel.
• Based in the Western Region of the US (Denver, Phoenix, Las Vegas, etc.)
• Live within 1 hour of a major airport
• Travel typically consists of customer implementation visits ranging from one day to one week depending on project scope.
• Travel will typically be in the west, though may extend as needed to support other regions.
• Ability to travel by air and automobile on a regular basis.
• Flexibility to travel with short notice when project schedules require.
• Valid driver's license and ability to rent and operate a vehicle.
• Have a U.S. Passport

• Lead customers through the complete implementation lifecycle.
• Conduct implementation kickoff meetings and establish project plans.
• Coordinate implementation activities with customers and internal teams.
• Manage multiple customer implementations simultaneously.
• Serve as the primary customer contact throughout implementation.
• Provide ongoing communication regarding timelines, deliverables, and project status.

The Project Manager is expected to work directly at customer facilities, including hospitals, schools, universities, manufacturing plants, municipalities, and commercial campuses.

Responsibilities include:

• Conduct on-site implementation visits.
• Walk buildings and campuses with customer personnel to understand facility layouts.
• Verify building plans and documentation.
• Identify critical building assets, equipment, shutoffs, emergency information, and facility infrastructure.
• Assist customers with organizing and prioritizing facility documentation.
• Capture implementation details needed to configure the ARC Facilities platform.
• Validate the accuracy of floor plans, maps, equipment locations, and facility information.
• Assist with documenting assets that may not currently exist in customer records.
• Recommend best practices for organizing information within ARC Facilities.
• Collaborate with maintenance, engineering, environmental services, facilities management, construction, safety, and IT departments.
• Build strong relationships with customer stakeholders across multiple departments.

• Gather facility drawings, equipment documentation, emergency plans, O&M manuals, and related building information.
• Review customer-provided data for completeness and quality.
• Organize and prepare information for import into ARC Facilities.
• Identify missing documentation and work with customers to resolve data gaps.
• Ensure customer information follows ARC Facilities implementation standards and best practices.

• Configure…