Client Services Account Manager - Workers Las Vegas, NV

Client Services Account Manager
- Workers' Compensation

Location: Las Vegas, Nevada

Schedule: Hybrid schedule; initial training conducted onsite during first 30 days

Salary Range: $85,000 - $115,000

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations.

We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

CCMSI is seeking a Client Services Account Manager
- Workers' Compensation to serve as the primary relationship manager and trusted advisor for key client accounts. This role combines strategic client partnership, stewardship reporting, audit management, and service oversight to help clients achieve successful workers' compensation program outcomes. As an employee-owner, you’ll play a direct role in strengthening client relationships, driving service excellence, and delivering measurable results.

We’re looking for someone who thinks like an owner, not just an account manager. The ideal candidate takes accountability for client outcomes, proactively identifies opportunities for improvement, and builds long-term partnerships based on trust, transparency, and measurable performance.

• Manage client service expectations and maintain strong client relationships.

• Conduct regular client meetings and stewardship discussions.

• Review and address audit findings, deficiencies, and service opportunities.

• Generate, analyze, and communicate iCE reporting and account performance data.

• Monitor account activity and identify opportunities for process improvement.

• Collaborate with internal teams to support client goals and service commitments.

• Prepare and present client-facing reports and operational updates.

• Travel as needed to support client relationships and business objectives.

Required:

• Demonstrated experience managing client relationships and service expectations.

• Strong verbal, written, and interpersonal communication skills.

• Ability to review reports, identify trends, and communicate findings effectively.

• Strong organizational skills with the ability to manage multiple priorities.

• Proficiency with Microsoft Office applications.

• Ability to work effectively with clients located throughout Nevada.

Nice to Have:

• Experience generating operational, stewardship, or client performance reports.

• Experience supporting audits or corrective action initiatives.

• Knowledge of risk management, claims administration, insurance, or third-party administration environments.

• Experience driving client satisfaction initiatives.

How We Measure Success

• Strong client satisfaction and relationship management.

• Timely completion of reporting, meetings, and account deliverables.

• Effective resolution of audit findings and service concerns.

• Consistent communication with clients and internal partners.

• Accurate reporting and actionable account insights.

• Successful support of client retention and growth objectives.

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year

• Comprehensive benefits
  :
  Medical, Dental, Vision, Life, and Disability Insurance

• Retirement plans
  : 401(k) and Employee Stock Ownership Plan (ESOP)

• Career growth
  :
  Internal training and advancement opportunities

• Culture
  : A…