Event Lead

About The Role:

As an Event Lead at Enchant, you’ll play a key role in guiding our seasonal team and ensuring the magic shines through in every detail. This leadership position combines hands‑on supervision with a guest‑focused mindset—you’ll oversee key activations, manage staff assignments, and keep operations running smoothly while maintaining the festive spirit that makes Enchant special. From monitoring cleanliness and safety to resolving guest concerns with a smile, you’ll be the point person who keeps both the team and guest experience on track.

If you thrive in a fast‑paced environment, enjoy bringing out the best in others, and love creating joyful memories for families, this role is your chance to lead with holiday cheer.

• Lead with Cheer:
  Supervise and support Event Staff (our elves!) across areas such as Santa’s Landing, the Skate Shop, the Snow Slide, the Maze, and more. Provide clear direction, assign positions, and rotate team members as needed to keep energy high.
• Orchestrate the
  
  Experience:
  
  Oversee guest flow from queues to activations, ensuring interactions are welcoming, efficient, and photo ready. Monitor VIP lines and maintain priority service with a personal touch.
• Keep the Magic Sparkling:
  Ensure each area is show‑ready—decorated, clean, safe, and functional. Inspect signage, stanchions, props, and décor to guarantee every detail adds to the magic.
• Communicate Clearly:
  Distribute radios and scanners, manage event communications, and ensure staff understand assignments. Act as the go‑to contact for addressing escalated guest concerns with professionalism and warmth.
• Collaborate Like Santa’s Workshop:
  Parter with photographers, vendors, security and other departments to deliver seamless event operations and a magical atmosphere for all.
• Problem‑Solve with Holiday Spirit:
  Adapt quickly to challenges, keeping both guests and team members in high spirits while ensuring safety and efficiency.

• Proven Leadership:
  Experience supervising, motivating, or mentoring a team in events, hospitality, retail, or guest services.
• Guest‑Focused Mindset:
  Exceptional interpersonal skills, with the ability to delight guests and resolve issues gracefully.
• Attention to Detail: A sharp eye for presentation, safety, and operational excellence.
• Organizational Strength:
  Ability to juggle multiple tasks, manage time effectively, and keep your team on track.
• Reliability & Flexibility:
  Available evenings, weekends, and holidays—including Christmas Eve and Christmas Day.
• Comfortable standing for long periods and able to lift up to 50 lbs.
• Positive Energy: A festive, can‑do spirit that inspires others and adds to the holiday cheer.

Dates to be confirmed. Show Period:
November 18 – December 30, 2026 (Afternoon/Evening Hours) Availability:
Must be available throughout the show, including key dates around the holidays.

$23-24 Hourly, Temporary/Seasonal

Taking care of our people is at the heart of everything we do and we’re committed to supporting our team with benefits that promote well‑being, balance, and growth. From health and wellness to professional development and unique perks, our benefits are designed to help you thrive. Benefits may vary based on employment type and status and may include:

• Medical, dental & vision coverage
• 401(k) with company match contributions
• Life insurance coverage
• Generous paid time off policy
• Free family meal
• 50% employee discount at our businesses
• A robust employee referral bonus program

To us, your career is more than a job—its a journey. Whether you’re just starting your career or looking to take the next step, you’ll have access to diverse experiences within restaurants, entertainment,…