Representative - Guest Services

We are currently looking to hire exceptional customer focused individuals to join our team as Front Desk Attendants within Guest Services. Guest Services Front Desk Attendants will serve as an integral staple in welcoming and assisting our rink guests at City National Arena.

Primary Responsibilities:

Greets, registers guests in programs, check-in people for skating, assists with requests in an efficient, warm, and friendly manner
Sort, log, and sign for incoming mail and messages
Records and communicates guests' special requests and problems to the appropriate department and ensures they are addressed in a timely and acceptable manner
Answers the City National Arena general line and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures
Check the City National Arena voicemail and email
Knows general information and pricing of all City National Arena Programs. Also needs to know program beginning and end dates, as well as when sign-ups begin and end for those programs
Maintains the cleanliness and organization of the front desk area
Will have the opportunity to work in other areas of City National Arena including but not limited to Birthday Party Host/Hostess

Key Competencies and

Experience:

High School diploma or equivalent
Highly organized and detail-oriented and able to thrive in a fast-paced, intense environment
Exhibit exceptional customer service
Excellent verbal and written communication skills
Ability to demonstrate a flexible can-do attitude
Self-starter, pro-active, highly motivated

Schedule Overview:

The schedule may vary. Candidates must be prepared to work nights, weekends and holidays.

Our Culture:

No Ego, 'We' not 'Me' approach to everything we do
Positive Energy
Relentless work ethic
Always advance

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.