Customer Service Agent

Overview

Introduction Gallagher is looking for Benefits Customer Service Representatives. Our Customer Service Representatives are responsible for taking calls from our members who will need help evaluating their benefit options and you’ll advise them on optimizing their employee benefit use. There is no outbound or cold calling. There is no license requirement and this is purely a customer service role with no sales, so we are looking for customer-centric individuals who can advise employees to ensure they are choosing the best options available to them.

• This is an In-Office position located at 777 N Rainbow Blvd, Las Vegas, NV 89107. Hybrid after 3 months.
• Pay: $18/hr
• Shifts will be between 5am and 6pm PST Monday to Friday. (9 hour shift with 1 hour lunch between those hours)

• Our representatives work with members and internal teams, providing exemplary support and assisting with company benefit plan selection as well as eligibility and claims issues.
• You will deliver high-quality client service consistent with Gallagher standards and practices and manage relationships with existing clients.
• Our members will need help evaluating their benefit options, and you ll advise them on optimizing their employee benefit use.
• Collaborate with insurance carriers, providers, and third-party administrators to resolve claim and eligibility concerns for clients.

Required:

• High School diploma or equivalent;
• Minimum 3 years related experience.
• Ability to work overtime as business need requires.
• Exceptional customer service skills with a strong knowledge of carrier claims processing and billing procedures.

Preferred:

• Bachelors degree preferred.
• Prior customer service and/or employee benefits experience highly desirable.
• Experience with CRM software (e.g. Salesforce) is beneficial.
• Current Life, Accident & Health Resident State Insurance License or ability to successfully obtain license within 3 months of hire date.
• Benefits background.

Behaviors:

• Excellent organizational skills, with emphasis on priorities and goal setting.
• Ability to communicate information, whether technical or non-technical to client members/customers in a clear and concise manner.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...
• The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.

We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher…