Customer Service Representative

Overview

WaFd Bank is hiring a Customer Service Representative (CSR). Compensation: USD $18.00/Hr. and USD $20.43/Hr. WaFd Bank has been a financial leader for over a century, serving consumers and business clients across nine Western states.
Our company motto is Love What You Do...Make A Difference! Consider joining our team if you want an opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on kindness to clients and one another.

• Provide a positive first impression through friendly and courteous service.
• Perform efficient and accurate banking transactions.

• A smile and great attitude
• Highly developed sense of integrity and strong work ethic
• Personable and outgoing; able to talk with clients and build rapport and relationships
• Great attention to detail and providing accurate service
• Technically savvy; able to use multiple computer systems and adapt to change
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service; in addition, they must be kind

• High school diploma or approved equivalent
• Basic math skills, 10-key and keyboarding
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook
• Well-developed smartphone and digital channel skills
• Must be organized and display excellent communication skills and a personable attitude

• Previous work in retail, consumer service delivery, or client relations

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Generous 4% 401(k) matching plus a generous 3% annual contribution, 7% total employer contribution
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

WaFd Bank is committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with applicable laws. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under applicable laws.

WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by law. If you need a reasonable accommodation under the ADA, contact us at .