Customer Service Associate

Who We Are

Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios are responsible for developing 2K’s portfolio of world-class games across multiple platforms, including Visual Concepts, Firaxis, Hangar 13, Cat Daddy, Cloud Chamber, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building, and acquiring exciting studios whose content continues to inspire millions of players around the world!

2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role‑playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, problem solvers, and doers are the professional publishing stewards of our growing library of critically acclaimed franchises such as NBA 2K, Bio Shock, Borderlands, Mafia, Sid Meier’s Civilization, Tiny Tina’s Wonderlands, WWE 2K, and XCOM.

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We are dedicated to diversity and inclusion and want our community of candidates to reflect this commitment. We encourage all qualified applicants to explore our global positions. 2K is headquartered in Novato, California, and is a wholly owned label of Take‑Two Interactive Software, Inc.

(NASDAQ: TTWO).

The Customer Success Associate I is an entry‑level role focused on delivering exceptional customer service by addressing customer inquiries, troubleshooting basic issues, and ensuring customer satisfaction. This role serves as the foundation for building technical expertise and customer service skills. Associates in this role are also expected to contribute to team projects, gaining exposure to collaborative work and process improvement initiatives.

• Customer Support and Issue Resolution
  • Respond promptly and professionally to customer inquiries via email, chat, or other communication channels.
  • Troubleshoot and resolve basic technical issues on PCs, Sony, and Microsoft consoles, ensuring customer satisfaction.
  • Escalate complex or unresolved issues to Tier II associates or management, ensuring proper follow‑up.
• Knowledge Building and Training
  • Build foundational knowledge of company products, services, and processes to provide accurate information to customers.
  • Participate in training sessions and team meetings to enhance product knowledge and customer service skills.
• Documentation and Record Keeping
  • Maintain detailed and accurate records of customer interactions, resolutions, and feedback.
  • Collaborate with team members on assigned projects, such as process documentation, customer feedback analysis, or system updates.
• Knowledge Base Contribution
  • Contribute to the development of the Knowledge Base by identifying common customer issues and suggesting content updates.

• Behavioral
  • Demonstrate the ability to adhere to established guidelines and procedures when addressing challenges.
  • Effectively communicate progress, challenges, and outcomes related to assigned tasks.
• Technical
  • Possess foundational knowledge of tools, systems, and processes required for day‑to‑day operations. Can independently complete routine tasks with minimal supervision, ensuring accuracy and efficiency.
  • Capable of interpreting and addressing straightforward customer inquiries or requests.
• Leadership
  • Promote a collaborative and inclusive work environment.
  • Use active listening, empathy, and problem‑solving skills to foster positive relationships and maintain team harmony.
• Strategic Influence & Business Acumen
  • Understand the fundamental stages of project or product development, including planning, execution, and delivery.
  • Ensure that all actions and deliverables adhere to company policies, industry standards, and legal requirements.

• High School diploma or equivalent.
• Minimum age of 18 years or older.
• 1‑2 years of experience in customer service or a related role (internship experience is acceptable).
• Reli…