Account Manager - WCC Collections

Overview

Wilshire Consumer Credit | LV Corp
300 S 4th St, Las Vegas, NV 89101, USA

Account Manager I - Mid to Late-Stage Collections — Las Vegas, NV | On-site

This is an in-office position. All candidates should live within commutable distance of the Las Vegas, NV office.

• Base Pay: $17 per hour plus bonus potential based on individual and team performance.
• Incentive: If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement.
• All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.

This representative is responsible for assisting customers in different stages of collections (based on experience), using technology and resources to resolve accounts starting at 31 or more days past due to prevent loan losses through progressive collection efforts.

• Assist in the servicing of inbound and outbound calls, delivering excellent customer service while adhering to company policies and procedures.
• Initiate outbound calls that lead to successful payment or timely arrangement to satisfy the account delinquency.
• Negotiate account payment solutions while maintaining company performance and productivity standards.
• Maintain accurate notes and records of all communication and actions on customer accounts.
• Engage in active listening to effectively communicate with management, team members, and customers to resolve concerns and complaints.
• Conduct skip-tracing activity to generate potential leads on customer or collateral.
• Review and submit accounts for repossession activity based on mitigating factors.
• Accountable for reducing delinquency in the department.
• Ensure confidentiality of all aspects of the company’s operations, portfolio, customer information, and computer technology.
• Meet quality assurance and productivity standards.
• Handle high-volume calls in a fast-paced environment.

• Excellent communication and negotiation skills
• Willing and able to work a flexible schedule including overtime and weekends
• Ability to multi-task in a fast-paced environment
• Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collection Practices Act
• Good computer and typing skills
• Team player
• General knowledge of Microsoft Excel and Outlook
• Web navigation and/or web-based applications

High School diploma or equivalent required.

• Minimum one-year consumer collection experience in a high call volume, auto dialer environment required.
• General knowledge of collection and repossession.
• Auto collection experience preferred

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a multi-billion-dollar company, plus company matching
• Wellness Programs
• Discounts on Parks, Museums, Movie Tickets, and Attractions

Westlake Financial is an internet-based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of dealers. All collections and servicing are performed in-house from a central facility in the Los Angeles area. This section provides context about the employer as described in the original description.

Contact:

Acknowledgments: We will consider all qualified applicants, including those with criminal histories, in accordance with applicable laws. We are an equal-opportunity employer. Reasonable accommodation is available for applicants during the application and interview process.

#Credit Counselor; #Debt Collection; #Debt Collector; #Credit Analysis; #Debt

Job Type: Full-time

Depending on department:
Entry level starting at $35,000 - $71,000 per year;
Late stage $40,000 - $99,000 per year.

• Day shift
• Overtime
• Weekend availability

Location-specific notes and some section headers from the original have been reorganized to improve clarity and readability while preserving the original information.