Customer Support Admin

Responsibilities

• Processing and Approving new accounts for our Mobile Betting App
• Update Customer Accounts
• Generate win/loss statements for customers
• Researching lost ticket claims for customers
• Process contest applications
• Sending replacement rewards cards to customers
• Researching Sports book cash discrepancies
• Applying approved promotional rewards to customer accounts
• Monitoring self-betting kiosk for underage individuals and banned patrons
• Monitoring self-betting kiosk for issues. Requesting maintenance when required
• Process Admin Support emails in a timely manner
• Responsible for organization and filing of documents to be scanned
• Work in accordance with department policy & procedures to comply with gaming statutes and regulations
• Document retention – removing account applications as per compliance

• Processing Player Rewards Accounts
• Processing and Approving new accounts for our Mobile Betting App
• Update Customer Accounts
• Generate win/loss statements for customers
• Researching lost ticket claims for customers
• Process contest applications
• Sending replacement rewards cards to customers
• Researching Sports book cash discrepancies
• Applying approved promotional rewards to customer accounts
• Monitoring self-betting kiosk for underage individuals and banned patrons
• Monitoring self-betting kiosk for issues. Requesting maintenance when required
• Process Admin Support emails in a timely manner
• Responsible for organization and filing of documents to be scanned
• Work in accordance with department policy & procedures to comply with gaming statutes and regulations
• Document retention – removing account applications as per compliance

• 1 + years Customer Support experience
• Ability to type 35 words per minute
• Ability to Multi-task
• Work varied shifts, including nights, weekends and holidays
• Good working knowledge of Microsoft Office including Outlook, Word & Excel
• Must be able to work independently with minimal supervision
• Must be confident in one’s ability to assess situations and make informed decisions
• Ability to work through high volume and stressful time periods
• Good interpersonal communication skills
• Strong problem-solving skills
• Ability to handle a diverse range of activities and effectively prioritize responsibilities

• Must be able to sit for extended periods of time
• Must be able to lift, carry, pull or push 25lbs
• Must be able to type for extended periods of time
• Must be able to talk on the phone for extended periods of time
• Must be able to write for extended periods of time
• Must be able to twist, bend or reach with no significant boundaries
• This position will be exposed to sounds at 69 decibels
• Regular attendance in the office
• This position may be exposed to a smoke-filled environment