Customer Service Agent

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together.

Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Gallagher is looking for Benefits Customer Service Representatives. Our Customer Service Representatives are responsible for taking calls from our members who will need help evaluating their benefit options and you’ll advise them on optimizing their employee benefit use. There is no outbound or cold calling.

There is no license requirement and this is purely a customer service role with no sales, so we are looking for customer-centric individuals who can advise employees to ensure they are choosing the best options available to them.

Please see position details below:

• This is an In-Office position located at 777 N Rainbow Blvd, Las Vegas, NV 89107. Hybrid after 3 months.
• Pay: $18/hr
• Shifts will be between 5am and 6pm PST Monday to Friday. (9 hour shift with 1 hour lunch between those hours)

• Our representatives work with members and internal teams, providing exemplary support and assisting with company benefit plan selection as well as eligibility and claims issues.
• You will deliver high-quality client service consistent with Gallagher standards and practices and manage relationships with existing clients.
• Our members will need help evaluating their benefit options, and you ll advise them on optimizing their employee benefit use.
• Collaborate with insurance carriers, providers, and third-party administrators to resolve claim and eligibility concerns for clients.

Required:

• High School diploma or equivalent;
• Minimum 3 years related experience.
• Ability to work overtime as business need requires.
• Exceptional customer service skills with a strong knowledge of carrier claims processing and billing procedures.

Preferred:

• Bachelors degree preferred.
• Prior customer service and/or employee benefits experience highly desirable.
• Experience with CRM software (e.g. Salesforce) is beneficial.
• Current Life, Accident & Health Resident State Insurance License or ability to successfully obtain license within 3 months of hire date.
• Benefits background.

Behaviors:

• Excellent organizational skills, with emphasis on priorities and goal setting.
• Ability to communicate information, whether technical or non-technical to client members/customers in a clear and concise manner.

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We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness…