Customer Service Representative

Position: Customer Service Representative / Full-time
Join Oak Harbor Freight Lines and be part of a team that keeps freight moving and customers informed every day. In this role, you'll handle customer calls, schedule appointments, support drivers at check-in, and help track shipments from pickup to delivery.
What You'll Do

Handle inbound calls, appointment scheduling, and customer ticketing
Provide prompt, professional support to customers, drivers, and internal teams
Assist with driver check-in, ensuring paperwork is accurate and complete
Trace freight and resolve issues involving late, lost, or misdirected shipments
Dispatch pick-up requests and coordinate freight based on customer needs
Enter and manage information using internal systems
Build strong relationships with customers to support ongoing business

What We're Looking For

1-2 years of customer-facing experience.
Comfortable handling high call volume and fast-paced environments.
Strong communication skills (written and verbal).
Detail-oriented with the ability to manage multiple priorities.
Proficient with MS Office (AS400 a plus).
High school diploma or equivalent preferred.
Basic English proficiency required.

Benefits

Medical, dental, vision - 3 plan options

 o Employee only: 0-2% of gross earnings
 o Family: 2-4% of gross earnings

401K - 100% match up to 5%
80 hours PTO in first 11 months
Holiday pay after 90 days

OHFL is an equal opportunity employer.