Account Associate - Covered Care

Entry‑Level Collections Representative (Pre‑30 Day)

On‑site | Covered Care | Corporate Office – Las Vegas, NV (Must live within 30 miles) Full‑Time | In‑Office Only Earn $15/hour + Monthly potential Bonus of $1,000 + additional incentives. Start Your Career. Build Your Future. Join a rapidly growing company where you can get promoted within 6 months based on your performance and build a long‑term career in the auto finance industry.

Whether you’re new to the workforce or looking for a fresh start, we offer growth, stability, and unbeatable benefits.

• Guaranteed base pay of $15/hr.
• Monthly performance bonuses up to $1,000 + additional incentives.
• Career growth – promotion eligibility in just 6 months.
• Join the #1 privately held auto finance company in the U.S.

• Make outbound calls using an auto dialer to customers 1–30 days past due.
• Negotiate payment arrangements and help customers stay on track.
• Take inbound calls to answer questions and provide solutions.
• Use judgment and empathy to create fair, personalized solutions.
• Meet individual and team performance goals.
• Follow all company policies, procedures, and compliance guidelines.

• Excellent communication & negotiation skills.
• Strong listening skills and customer service mindset.
• Comfortable working in a fast‑paced call center environment.
• Must live within 30 miles of Las Vegas, NV – on‑site only.

• High School Diploma, GED or higher level preferred.
• Strong communication & problem‑solving skills.
• Type at least 35 WPM.
• Basic computer proficiency (email, Microsoft Office).
• Reliable and punctual.
• Bilingual (Spanish) is a plus, not required.
• 1+ year of customer service or call center experience preferred.

• Medical, Dental, and Vision Insurance.
• 401(k) with company match.
• Employee Stock Ownership Program.
• Paid vacation, sick days, and holidays.
• Life and Disability Insurance.
• Wellness Programs + Gym Access (Dallas office).
• Discounts on entertainment, tech, and travel.
• UKG Wallet (early wage access).
• Career growth & advancement support.

• In‑office role based in Las Vegas, NV.
• Candidates must live within 30 miles of the office.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law.

Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.