Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE Full – time and Part-time positions

$15.00 - $20.00 per hour based on experience
Las Vegas, Nevada | Onsite Position

Join an award winning team in the exciting world of live events, sports, concerts, and entertainment.
We are seeking a motivated, customer focused individual to serve as a key point of contact for customers, sellers, and partners. This position requires strong communication skills, attention to detail, sound judgment, and the ability to thrive in a fast paced environment.

• Handle inbound and outbound customer calls, emails, and chats.
• Assist customers with ticket purchases, order questions, event information, and delivery inquiries.
• Coordinate ticket fulfillment and delivery to ensure customers receive their tickets accurately and on time.
• Resolve customer and seller issues professionally and efficiently.
• Serve as a liaison between customers, sellers, venues, and partner platforms.
• Develop knowledge of events, venues, seating options, and ticketing products to provide informed recommendations.
• Maintain current knowledge of company products, services, policies, and procedures.
• Support company initiatives and contribute to process improvements that enhance the customer experience.

• Friendly, professional, and positive attitude.
• Strong written and verbal communication skills.
• Excellent problem solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast paced environment.
• Self motivated with a strong sense of accountability.
• Proficiency with computers and the ability to quickly learn new software systems.
• Customer service, hospitality, entertainment, retail, ticketing, or call center experience preferred but not required.
• Spanish language skills are a plus but not required.

• Onsite position located in Las Vegas, Nevada.
• Business hours operate between 11:00 AM and 2:00 AM, seven days per week.
• Candidates should be willing and available to work evenings, weekends, holidays, and occasional overtime during peak event periods.
• Reliability, flexibility, and a strong work ethic are important components of success in this role.

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Employee Ticket Purchasing Opportunities
• Professional Development Opportunities

This is an onsite, office based position. Employees should be comfortable sitting for extended periods, performing repetitive motions associated with computer use, and occasionally standing, walking, and reaching.