Arena Event Ticketing Representative

## Arena Event Ticketing Representative Apply locations:
Property - T-Mobile time type:
Part time posted on:
Posted Todayjob requisition :
276242

Las Vegas, Nevada
** The SHOW comes alive at MGM Resorts International
** Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
** THE JOB:
** Are you passionate about live entertainment, sports, and creating unforgettable fan experiences? Join the excitement at
** T-Mobile Arena
** as an
** Arena Ticketing Representative**! In this fast-paced, guest-facing role, you’ll be at the center of world-class concerts, sporting events, and special live experiences, helping guests make memories that last a lifetime.

If you thrive in high-energy environments, love providing exceptional customer service, and enjoy being part of major events, we want to meet you!
** THE STARTING RATE:**  $17.00 Hourly
** THE DAY-TO-DAY:
*** Sells and processes ticket orders and will-call requests for shows and events occurring at arenas, mid-size venues and special events, providing prompt and courteous guest services. Sell ancillary event products such as, but not limited to, merchandise items, parking, VIP packages, F&B inclusions, and suite product.
* Provides knowledgeable answers to guest questions, furnishes detailed information regarding arenas, mid-size venues, multiple tenants (NHL, WNBA, NLL, UFC, PWHL), and special event services and amenities.
* Resolves guest complaints within the scope of authority; escalate guest service issues to venue leadership as necessary.
* Utilize a cash drawer with large amounts of various tender types, including cash and credit cards, upholding department and federal requirements, i.e. MTL Logs, 8300 IRS Forms, etc.
* Supports event day presentation throughout MGMRI venues, perform ticket verification prior to entry into exhibit and events. Assist with in-house relocations at either a relocation table, interior guest service windows, or throughout the event venue.
* Effectively manages the guest queue system assembling or disassembling queues and stanchions as needed.
* Support guests with Mobile Application adoption and provide technical troubleshooting on both Android and ios.
* Assist, with a high level of customer service, VIP guests, Artists, Promoters, Sponsors, and Executive guests.
** THE IDEAL CANDIDATE:
*** High School Diploma or GED required
* 1+ Years of prior relevant experience preferred
* Excellent customer service skills to deal effectively with all business contacts.
** THE PERKS & BENEFITS:
*** Wellness incentive programs to help you stay healthy physically and mentally
* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
* Free meals in our employee dining room
* Free parking on and off shift
* Health & Income Protection benefits (for eligible employees)
* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
** VIEW

JOB DESCRIPTION:

** you ready to
** JOIN THE SHOW**? Apply today!
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