Service Advisor - Red Rock Harley-Davidson

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Full Time Red Rock Harley-Davidson, Las Vegas, NV, US

3 days ago Requisition

Are you a relationship builder, problem solver, and sales professional who thrives in a fast-paced environment?

Our Service Advisors are the face of our award-winning service department and play a critical role in delivering an exceptional ownership experience for every customer who walks through our doors. This is more than a service counter position, it's an opportunity to build a rewarding career with one of the highest-performing Harley-Davidson service operations in the nation.

If you enjoy working with people, have a passion for motorcycles, and are motivated by performance-based earnings, we'd like to talk with you.

As a Service Advisor, you'll serve as the primary point of contact between customers and our service team, helping riders keep their motorcycles performing at their best while ensuring a world-class customer experience.

• Greet customers and create a welcoming, professional experience from start to finish.
• Listen to customer concerns and accurately identify service and repair needs.
• Prepare detailed repair orders and communicate customer concerns clearly to technicians.
• Provide accurate estimates, timelines, and recommendations for service work.
• Proactively communicate repair progress, delays, and additional service needs.
• Recommend maintenance, upgrades, accessories, and additional services that improve motorcycle performance, safety, and reliability.
• Schedule service appointments and manage workflow to maximize efficiency and customer satisfaction.
• Coordinate with technicians and parts personnel to ensure repairs are completed correctly and on time.
• Monitor work in progress and follow up to ensure quality standards are met.
• Process customer payments and complete all required service documentation.
• Open and close customer-pay, warranty, and internal repair orders.
• Maintain accurate service records, warranty documentation, and customer histories.
• Handle incoming phone calls and customer inquiries professionally and efficiently.
• Support dealership goals while building long-term customer relationships that create loyal riders for life.

• You genuinely enjoy helping customers.
• You communicate clearly and confidently.
• You stay organized and focused in a fast-paced environment.
• You can manage multiple priorities without sacrificing attention to detail.
• You are comfortable recommending products and services that provide value to customers.
• You take ownership of every customer interaction and strive to exceed expectations.

• Previous Service Advisor experience required (automotive, powersports, marine, RV, or related industry preferred).
• Strong customer service, sales, and relationship-building skills.
• Excellent verbal and written communication abilities.
• Strong computer and keyboarding skills.
• Experience with dealership management software is a plus.
• Knowledge of Harley-Davidson motorcycles is preferred, or the ability and desire to quickly learn.
• Valid driver's license with motorcycle endorsement and acceptable driving record.
• Positive attitude, professional appearance, and strong work ethic.
• Ability to work effectively with customers, technicians, managers, and vendors.
• Strong time management and organizational skills.

• Work with one of the most respected and successful service departments in the country.
• Unlimited earning potential through performance-driven compensation.
• Opportunity to build lasting relationships with passionate motorcycle enthusiasts.
• Career growth opportunities within a high-performing dealership.
• Ongoing training and professional development.
• Be part of a team that values excellence, accountability, and customer satisfaction.

• Ability to stand, walk, and move throughout the dealership for extended periods.
• Ability to occasionally lift up to 40 pounds.
• Ability to occasionally move and balance motorcycles weighing 600+ pounds.
• Ability to bend, stoop,…