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Case Specialist II
Job in
Las Vegas, Clark County, Nevada, 89105, USA
Listed on 2026-06-28
Listing for:
Caesars Entertainment
Full Time
position Listed on 2026-06-28
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
As the Support Case Specialist - Level 2, you will be responsible for handling escalations from the offshore customer support department, ensuring that contacts are recorded for reporting purposes and that contact quality is of a high standard. You will also be the point of contact for any escalations from outside the CS department, including, but not limited to Executive team, Marketing and Regulator complaints.
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