Customer Service Manager

Support Exceptional Exhibitor Experiences as a Customer Service Manager

Are you ready to be the face of client service and ensure a seamless, high-quality experience for exhibitors and attendees? The Expo Group is seeking a Customer Service Manager to provide frontline support, manage multiple event accounts, and contribute to a positive show experience. Based in Orlando, Florida, this hybrid role is essential to helping our clients navigate orders, resolve issues, and drive service excellence.

• Provide customer support across phone, email, chat, text, and in person.
• Assist with orders, refunds, cancellations, and account updates.
• Independently manage Tier 3–5 events and support vendor deadline management.
• Communicate effectively with show organizers, Project Managers, and vendors.
• Create pricing line items in internal systems and input customer data accurately.
• Contribute to team training, mentor colleagues, and support service escalations.

• Educational Foundation: High school diploma required; associate or bachelor’s degree in Business, Hospitality, or a related field preferred.
• Experience: 1–2 years of customer service or event-related experience.
• Credentials: Tradeshow industry experience preferred.
• Key
  
  Skills:
  
  Strong communication skills, a positive attitude, attention to detail, time management, and comfort using Microsoft Office and learning new systems.

This role requires the ability to travel by air or car for up to 14–18 days at a time, 5–6 times per year.

• Competitive benefits package including Medical, Dental, Vision, 401(k) and more.
• Hybrid position based in Orlando, Florida, with an emphasis on work‑life balance.
• Commitment to integrity, compassion, and excellence in an award‑winning team.

Additional Requirements: All candidates must pass a drug test prior to employment.