Collections Associate

Pay
: $19.00/hour + Pay increase after 12 months + Tenure bonuses (6-months & 12-months)

The Role:

The team at Sunbit is looking for a self‑motivated and ambitious Collections Associate for our Las Vegas, Nevada office. Your primary responsibility will be to contact our valued customers with overdue accounts and work together to find a resolution. Additional key duties include monitoring accounts to identify outstanding debts and collecting the overdue amount or negotiating a payment plan to collect payments in installments.

This will be an hourly position that requires schedule flexibility with possible nights and/or weekends.

What You’ll Own:

• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect the payment in installments
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Comply with all federal and state rules and regulations governing collections

What You'll Bring:

• Prior Call Center experience (both B2B and B2C experience is a plus)
• Strong communication and negotiation skills
• Patience and stress management
• Problem‑solving and critical thinking skills
• Friendly and helpful phone demeanor
• Basic technical troubleshooting skills
• Strong typing and computer skills

This role requires the ability to access Sunbit systems from a mobile device using biometric authentication (e.g., FaceID or fingerprint).

Why Choose Sunbit?

• Mission driven + empowered + collaborative environment
• State of the art customer care contact center
• Competitive pay and stock options
• 12 days of PTO your first year with increases thereafter + Holiday Pay
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching
• Casual Dress
• Other fun team events and Spirit Days

Cultural Competencies for Success at Sunbit:

• Serve others before self- Takes care of customers, and partners in a manner that demonstrates they are important
• Own the impact- Ability to troubleshoot a variety of matters and holding yourself accountable. Strong organizational and time management skills with the ability to prioritize effectively
• Connect genuinely- Build and maintain strong relationships with both customers and partners. Speak with customers and partners in a friendly, helpful and open demeanor
• Act fast- Thrives in a fast-paced environment while maintaining a high level of support
• Include always- Communicates well verbally and in writing, demonstrating empathy and understanding
• Innovate for good- Establishes scalable capabilities by applying best practices to your workday.

Recruitment Fraud Disclaimer

We’ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an  email address, through our applicant tracking platform@su or directly via Linked In. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process.

Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us  to confirm. We ask that you  only about potential instances of  does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team.

Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to  directly, and your email about your application will be deleted from our systems.

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.