Customer Service Associate; Part Time

Customer Service Associate (Part Time)

Support exhibitors and create great event experiences as a Customer Service Associate

Are you a proactive problem-solver with a passion for customer service? The Expo Group is seeking a Customer Service Associate to provide frontline support to customers across multiple channels. Based in Las Vegas, Nevada, or Orlando, Florida, this role is essential in ensuring a seamless experience for exhibitors and event participants while contributing to revenue growth and payment processing.

This is a part time position. Hours may vary week to week to meet business needs. Full time hours may be available from time-to-time, especially when traveling. Ability to travel is required, which could include 14-18 days at one time in the continental United States. Overtime hours may be available as the schedule requires or while traveling.

In this role, you will:

• Serve as the first point of contact for customers via phone, email, live chat, text, and in person.
• Provide prompt and professional assistance, addressing inquiries and offering product or service information.
• Identify and resolve customer concerns, working to provide effective solutions.
• Assist customers with placing orders, cancelations, and processing refunds in accordance with department guidelines.
• Confirm orders and accurately apply them to customer accounts.
• Update and maintain customer records as needed to ensure accuracy.
• Address and de-escalate customer concerns with professionalism.
• Recognize when issues need to be escalated and follow appropriate procedures to involve management or additional support.
• Work with colleagues, including Customer Service Managers and leadership, to ensure smooth operations and effective problem-solving.
• Seek guidance from supervisors or team members as needed for complex situations.

What you bring to The Expo Group:

• Educational foundation:
  High school diploma required.
• Experience:
  
  1-2 years of customer service experience required, with trade show industry experience preferred.
• Key skills:
  Strong communication, problem-solving, attention to detail, and ability to work independently in a fast-paced environment.
• Technical proficiency:
  Ability to adapt to new software and technology, with proficiency in Microsoft Office and proprietary event management systems.

This role requires the ability to sit, stand, crouch, and lift materials (10-40 lbs) throughout the workday. Travel may be required for up to 14-18 days, 5-6 times per year. If you thrive in a fast-paced environment and are passionate about delivering excellent customer experiences, apply now to join our team.

Why join The Expo Group?

• Competitive benefits for full time employees:
  Enjoy medical, dental, vision, 401(k), and more.
• Supportive work environment:
  Hybrid position with an emphasis on work-life balance.
• Commitment to integrity, compassion, and excellence:
  Bring your best to an award-winning team that values integrity and supports each other's success.

Ready to join a team that delivers extraordinary experiences?