Service Writer Job Las Vegas area,Nevada USA,Customer Service/HelpDesk

Career Opportunity

The city of Las Vegas is accepting applications for Service Writer. This position will schedule maintenance services and initiates automotive vehicle and equipment work orders; maintains appropriate records.

Supervision Received

Receives general supervision from Fleet Services Supervisor or higher-level staff.

Essential Functions

Schedules preventative maintenance using the computerized scheduled maintenance system and schedules repairs for city internal combustion equipment and vehicles.

Monitors the inventory and condition of city equipment and vehicles.

Coordinates and communicates with appropriate department personnel to schedule maintenance and repair services and informs personnel of the status of repairs.

Responds to inquiries and requests for service in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner.

Coordinates with other city staff to dispatch the appropriate personnel or contracted company for emergency roadside assistance.

Enters automotive repair information into the automated data entry system.

Reviews output from the automated work order system and makes recommendations to shop supervisor.

Maintains a variety of automated and manual logs, records and files; performs a variety of record keeping, filing, indexing and other general clerical work.

Prepares clear and concise reports; prepares and processes paperwork and forms.

Participates in requisitioning materials as needed.

Marginal Functions

Stays abreast of innovations and new technology.

Operates and secures assigned vehicle and other assigned equipment; determines whether vehicle is in good working order; maintains vehicle in clean and fueled condition.

Performs related duties and responsibilities as required.

Experience

One year of experience in the automotive industry in automotive repair or parts supply.

Training

Equivalent to graduation from high school.

Knowledge of

Current automotive terminology.
Automotive inventory control methods and practices.
Automated data entry systems.
Automated data keyboard operations.
Methods and procedures of data entry.

Skills in

Making mathematical computations.
Preparing clear and concise reports.
Scheduling and maintaining an even flow of work.
Typing at a speed necessary for successful job performance.
Meeting schedules and time lines.
Maintaining records and preparing computer generated reports.
Understanding and following oral and written instructions.
Communicating clearly and concisely, both orally and in writing.
Establishing and maintaining effective working relationships with those contacted in the course of work.

Core Workforce Competencies

Professionalism – Demonstrates core values by being honest, respectful and positive.
Effective Communication – Expresses verbal and written thought in a clear and understandable manner.
Customer Focus – Demonstrates genuine concern and satisfies external and/or internal customers based on the CLV core purpose and values.
Adaptability – Able to effectively modify behavior to suit changing workforce demands.
Problem Solving – Solves problems by considering all causes, solutions and outcomes.
Productive Partnerships – Develops, maintains and strengthens partnerships with others.
Technical and Safety Expertise – Possesses a depth of knowledge, skill and ability in a technical (job) area.

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