Corporate Caesars Rewards Customer Service Specialist; Las Vegas

Las Vegas, NV, United States

The Caesars Rewards Customer Service Department is a fun team that works behind the scenes to ensure a high quality of customer service is provided to our valued guests. Our team works in a fast-paced environment that requires communication with our operating leaders. We also provide outstanding service to targeted guests who may encounter a problem, question or who may require assistance.

• Handling phone calls that can pertain to any CET property as well as the Caesars Rewards program
• Communicating information related to the Caesars Rewards Program such as offers, Reward Credits (redemption/earnings), Tier benefits, Partners, Visa, and much more
• Documenting and solving Tier-level customer inquiries in a professional and timely manner
• Responding to large quantities of guest emails for the Western Region including Caesars Rewards within defined due dates
• Performing problem resolution including service recovery via customer interaction (e.g. letters, phone calls, email)
• Completing all tasks assigned by the Total Service Central Supervisor and Manager. Accepts feedback and coaching from supervisors

• Full knowledge and understanding of the Caesars Rewards Program.
• LMS, CMS, Micros, Enterprise Bank and Oracle based tool experience.
• Must have excellent grammar, spelling and writing skills
• Positive, solutions-oriented, extremely helpful, ability to remain calm in difficult situations.
• Ability to multitask in a fast-paced environment being extremely organized.
• Problem solving, preferably in a hospitality-focused or customer service environment.
• Flawless professional attendance and work ethic.
• Adhere to regulatory, departmental and company policies & procedures

ADDITIONAL REQUIREMENTS

• Using discretionary decision making and independent judgment in determining resolution through comp rooms, meals, or other methods when applicable.
• Tracking and communicating various forms of customer feedback to understand overall breakdowns and hidden dissatisfiers
• Acting as a role model (upbeat and positive) and presenting oneself as an asset to Caesars Entertainment and encourage others to do the same.

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.