Agent Customer Service Parking - Call Center - Part Time; Horseshoe LV

Agent Customer Service Parking
- Call Center
- Part Time (Horseshoe LV)

Las Vegas, NV, United States (On-site)

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Parking Customer Service agents at Caesars Entertainment Nevada hotels are responsible for answering all external and internal calls. They must be well-informed, courteous team members who provide excellent customer service and support to both internal and external guests. Agents are expected to answer calls promptly, meet all service levels and productivity standards, and use standard phraseology to ensure professional and consistent guest experience.

It is essential for agents to be courteous and willing to always help.

• Maintain high service skills to meet department standards on Quality Assurance Monitors, Customer Surveys/Feedback, and other management-determined standards.
• Clearly communicate anddemonstrateenthusiastic service.
• Meet department guidelines for punctuality, adherence, and attendance.
• Handle all incoming customer transactions promptly, efficiently, accurately, and professionally.
• Adhere to department appearance guidelines.
• Safeguard customer confidentiality and privacy according to company and department standards.
• Assist with special projects andadditionalduties as directed by a supervisor.

• Mustbe 18 years old.
• High school diploma or equivalent.
• Must have a stable work history.
• Computer literacy is required.
• Knowledge of Windows based PC Applications.
• Knowledge of LMSis preferred.
• Knowledge of CVPSis preferred.

• Must be able to type at least 25 words per minute andacquirekeyboard skills.
• Must have a pleasant speaking voice, enthusiasm, strong service,and verbal communication skills.
• Must present oneself in a professional manner with a friendly demeanor, enjoying interaction with both internal and external customers.
• Must be able to read, write, speak, and understand English.
• Able to sit and wear a headset for 2-3 hours at a time.
• Must be able to work in both high and low-stress areas andmaintaina flexible work schedule based on business demands.
• Must be able to work in close quarters and be multi-task oriented.
• Excellent interpersonal communication, team building, and problem-solving skills are required.
• Must be able to work with minimal supervision.
• Ability to perform full duties requiring dexterity and visual perception.
• Maintain a clean and organized work environment.

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

• Job Identification 85974
• Job Category Call Center and Reservations