Ticket Agent - Box Office Show

Job Summary:

Brooklyn Bowl has redefined the destination entertainment experience. “One of the most incredible places on earth,” according to Rolling Stone, Brooklyn Bowl integrates a premier performance venue, food by Blue Ribbon and 32 bowling lanes which give guests a unique place to relax, eat, drink and watch a performance.

As a Box Office agent you will be responsible in assisting guests with their show ticket needs. Box Office agents are resources for all guest questions with an energetic, upbeat and positive attitude. Generates revenue by selling and issuing show tickets directly to guests at the Box Office. Responsible for collecting funds/documentation for tickets.

• Processing and verifying credit card and cash transactions
• Maintain constant surveillance of cash drawer to ensure accuracy
• Maintain superior customer service both in person and over the phones
• Answer phone promptly and with a phone
• Guest relations
• Will call window
• Processing opening and closing paperwork
• Knowledge of talent and entertainment
• Keep a clean, well-groomed appearance
• Assist with miscellaneous box office projects as directed

• Working knowledge of phone handling, cashiering, customer service
• Entry level knowledge of basic computer operation and point of sales systems
• Excellent skills in customer service, phone etiquette, cash handling, filing, multi-task environment, attention to detail
• Ability to communicate, work well with others, work in a high-volume, and sometimes stressful environment
• Ability to type 30 wpm
• High School Diploma or GED
• Previous Ticketing experience (preferred)
• Must be able to work a flexible schedule, including weekends and holidays.
• Must adhere to all safety measures and policies.

• Working environment is fast-paced.
• Must be able to lift or move up to 25 lbs. using proper lifting techniques
• While performing the job, the noise level in the work environment is loud