Communication​/Dispatch Center

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category:
Communications

Platinum Security, Inc. has been providing professional service for over 20 years. We pride ourselves on providing the best service available in the private security industry and continually strive to exceed our client’s expectations.

The primary responsibility of the Dispatch Operator is to provide support and assistance to all callers. An ideal dispatch operator will possess excellent phone etiquette and be able to provide outstanding customer service. We are seeking individuals who can not only work as part of a team but also have exceptional individual work ethic and superior listening skills. If you are a dedicated and professional person looking for a fulfilling career opportunity, consider joining our team!

• Arrive to the shift on time
• Answer and respond incoming calls
• Accurately document and report information and events from the calls received
• Effectively communicate information to other departments and/or clients in a timely manner
• Resolve issues and incidents that may occur during the shift
• Must be able to multi-task and manage a high volume of incoming and outgoing calls
• Must be able to type a minimum of 45 wpm with grammatical accuracy
• Must have strong computer skills (familiarity with Microsoft Word, Outlook, Google & Google Maps)
• Must possess superior listening skills and be comfortable with repetitive verbiage

• Prior Call Center/Dispatch experience is required (minimum 6 months)
• Bilingual in Spanish preferred, but not required
• High school diploma or some college education preferred
• At least 6 months experience in a customer service setting preferred
• Must be available to work nights and weekends

Job Type: Full-time

Position:
Communication/Dispatch Center

This position is currently accepting applications.