Customer Service Representative - On Site

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

This position will be based onsite at our Las Vegas, Nevada site location.

• Inbound calls from medical professionals, using medical terminology, to request and verify benefits
• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately and professionally communicate with customers
• Providing support for Health Care Providers
• Researching benefit information
• Handle situations which may require adaptation of response or extensive research
• Accurately document and maintain all interactions
• Verify each caller according to our verification standards

• 2 years customer service experience minimum in a medical related field
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Proficient with desktop computer system and the ability to self-troubleshoot
• Ability to multi-task between talking and typing
• Excellent Windows operating system and browser skills
• Strong customer service skills
• Ability to handle high stress situations and difficult customers/members
• Availability to work various shifts
• Resume required

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational
  
  Skills:
  
  Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.