Front Desk Specialist

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Las Vegas, NV, US

Euphoria Institute of Beauty Arts and Sciences is recruiting for a Full time Front Desk Specialist at our Las Vegas campus.

• Greet clients warmly upon arrival.
• Managing appointments:
  Booking, confirming, and managing client appointments via phone, email, or in-person, ensuring efficient scheduling.
• Handling phone calls and inquiries:
  Answering phone calls, responding to emails, and addressing client questions about services and products.
• Processing transactions:
  Handling payments for services and products, credit card transactions, and issuing receipts.
• Maintaining cleanliness:
  Ensuring the reception area and waiting area are clean and tidy.
• Administrative tasks:
  Assisting with administrative duties like filing, updating client records, and managing salon supplies.
• Providing customer service:
  Addressing client concerns and feedback, and ensuring a positive overall experience.
• Upselling and cross-selling:
  Informing clients about new services, discounts, and products, and recommending relevant options.

• High School diploma or equivalent.
• Excellent communication skills:
  Strong verbal and written communication abilities, including a professional and polite telephone manner.
• Customer service orientation: A friendly and approachable demeanor, with a focus on providing exceptional customer service and addressing client needs.
• Organizational skills:
  The ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
• Technical proficiency:
  Familiarity with office equipment like computers, printers, and POS systems, and the ability to learn scheduling and salon software quickly.
• Problem-solving skills:
  The capacity to resolve client issues and handle challenging situations calmly and professionally.
• Experience in a customer service or receptionist role, preferably within the beauty or salon industry, is often preferred.