Personal Banker Call Center

As a Banker in our Call Center
, you’ll help our credit union members safeguard their assets, using strong communication skills!

Whether you’re finding answers for members quickly, consulting on products with passion, or resolving their issues with a smile, you’ll be the difference between an average or an exceptional customer experience.

Here your efforts matter and are supported, because your success is integral in the overall success of the team.

• A local residence commutable to Las Vegas, NV – all shifts will be worked in-office from our Ops Center on W. Sahara, zip code 89117, beginning April 13, 2026.
• Scheduling flexibility – the Contact Center operates 7 days a week, 4:00 AM – 9:00 PM PT. Following the completion of training, your assigned production shift would start in May 2026, and could include any hours within that time frame.
• High school diploma or equivalent
• A service mindset
• A thirst for knowledge and desire to grow - words that describe our most successful team members include "Reliable, Dependable, Coachable, Respectful, and Professional."
• Computer experience, including ability to type documentation while listening and engaging

• Competitive pay:
  Base wage starting at $22 per hour.
• Robust training to prepare you for top-tier performance and growth
• A leadership team committed to motivation and a positive environment
• Opportunities to grow within the credit union, now spanning across 18 states!

• Work onsite at our Ops Center in Las Vegas, NV and resolve members' issues regarding their existing financial products (checking, savings, credit cards, loans, etc.)
• Provide solutions based on your training and available resources
• Build upon concepts and become a trusted expert
• Apply and explain your expertise to find solutions
• Find value in your ability to help

• Applicants must have reliable transportation to get to their training and shifts onsite daily on time.
• Applicants must be available to attend 2 one‑hour interviews onsite at our location on W. Sahara in Las Vegas, NV on a day between March 16 – April 3, with all hiring decisions made and communicated by April 6.
• Applicants must be available to start training onsite Monday, April 13, 2026.
• Training is critical to success in this role; candidates unable to commit to perfect attendance for 90 days need not apply. Training hours are M‑F (8:00 AM – 4:30 PM PT) and span five weeks of training (2 weeks classroom, three weeks nesting/live call practice).
• Applicants for this role must have scheduling flexibility to accept any 40‑hour/week production schedule offered; the currently available production schedules are second‑shift and include working at least one weekend day as part of your weekly schedule. Schedules available are either 5 days a week of 8‑hour shifts OR 4 days a week of 10‑hour shifts.

We are one of the nation’s largest credit unions with a reputation for being financially sound and growth‑oriented. We’re expanding rapidly to meet the needs of a growing member base. Our team members work together to strive toward a common goal, “providing superior service to our members.” In doing so we promote a culture where your ideas matter, your growth matters, and you matter.

Provides Superior Service regarding all Credit Union services to members via telephone, in an accurate, timely, and professional manner.

• Answer and resolve routine and complex member inquiries, complaints, and concerns over the telephone, creating customized solutions while maintaining positive member service relationships.
• Explain the features and benefits of Credit Union membership, as well as products and services, preserving and enhancing the brand.
• Receive and process requests, including, but not limited to, funds transfers, membership data changes, eBanking technical support, and loan payments.
• Navigate numerous specialized software systems and a member relationship application, at any given time, to fulfill member requests.
• Analyze a member’s service needs and coordinate with other service or technical departments to develop and deliver an appropriate solution…