Passenger Service Supervisor

Take a huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 professionals in ground handling across more than 170 locations in 22 countries on five continents. A career with us offers opportunities to develop existing skills, learn new ones, and experience working with diverse customers and cultures while delivering world‑class service.

The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer‑focused service delivery. The role leads a team of front‑line agents, supports airline partners, and resolves escalated issues while maintaining compliance with all regulatory and company standards.

$19.00 per hour + Commission

Full‑Time

Frontier Airlines

• Supervise passenger service agents during check‑in, boarding, baggage handling, and arrival processes
• Ensure compliance with airline procedure, TSA regulations, and safety protocols
• Provide on‑the‑spot coaching and support to agents to meet service standards
• Resolve customer complaints and operational issues promptly and professionally
• Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations
• Monitor staffing levels and adjust assignments based on flight schedules and operational needs
• Complete required reports, incident documentation, and shift logs accurately and on time
• Support training and onboarding of new passenger service agents
• Lead pre‑shift briefings and communicate updates, policy changes, and safety alerts
• Promote a positive and productive work environment, modeling excellent customer service and teamwork

• High School Diploma or GED
• 2+ years of experience in passenger services or a customer‑service related field
• 1+ year of supervisory or lead experience in an operational setting
• Strong verbal and written communication skills
• Ability to work varied shifts, including nights, weekends, and holidays
• Proficiency in Microsoft Office and airline systems
• Ability to obtain and maintain all required airport and airline security clearances
• Must be able to stand, walk, bend, and lift up to 50 pounds

• Associate or Bachelor's degree in Aviation, Business, or related field
• Prior experience working with a ground handling service provider
• Knowledge of airline‑specific policies and procedures
• Experience handling irregular operations, customer escalations, or emergency response
• Bilingual or multilingual skills

• Ability to lift 70 pounds
• Ability to handle stress
• Work in a high noise level environment
• Work with minimal supervision

• Daily Pay app for early wage access
• On‑spot awards through Awardco Platform, including gift cards
• Health benefits for full‑time and part‑time employees
• Employee extras: travel discounts, pet insurance, discount shopping
• Wellness programs for all employees
• 401(k) program
• Internal mobility and transfer opportunities

WFS is an equal‑opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.