Account Manager - WCC Collections

Account Manager I - Mid to Late-Stage Collections

Las Vegas, NV | On-site

In-office position. Candidates must live within commutable distance of the Las Vegas office.

• Base Pay: $17.28 per hour plus bonus potential based on individual and team performance.
• Incentive:
  If the department exceeds its goal, eligible agents may receive an additional amount ranging from $100 to $750 based on goal achievement. Incentive opportunities may vary monthly and are not guaranteed.

This role assists customers in various stages of collections, using technology and resources to resolve accounts starting at 31+ days past due, thereby preventing loan losses through progressive collection efforts.

• Assist in servicing inbound and outbound calls while demonstrating excellent customer service and adhering to company policies and procedures.
• Initiate outbound calls that result in successful payment or timely arrangements to satisfy account delinquency.
• Negotiate account payment solutions while maintaining company performance and productivity standards.
• Maintain accurate notes and records of all communication and actions on customer accounts.
• Engage in active listening to communicate effectively with management, teammates, customers, and to resolve concerns and complaints.
• Conduct skip‑tracing activity to generate potential leads on customer or collateral.
• Review and submit accounts for repossession activity based on mitigating factors.
• Accountably reduce delinquency within the department.
• Ensure confidentiality of all aspects of the company’s operations, portfolio, customer information, and technology.
• Meet quality assurance and productivity standards.
• Handle a high volume of calls in a fast‑paced environment.

• Excellent communication and negotiation skills.
• Willing and able to work a flexible schedule including overtime and weekends.
• Ability to multitask in a fast‑paced environment.
• Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act.
• Good computer and typing skills.
• Team player.
• Good telephone etiquette.
• General knowledge of Microsoft Excel and Outlook.
• Web navigation and/or web‑based applications.

High School diploma or equivalent required.

• Minimum one‑year consumer collection experience in a high‑call‑volume auto dialer environment.
• General knowledge of collection and repossession.
• Auto collection experience preferred.

• Medical, Dental, and Vision benefits.
• Life Insurance and Long‑term disability plans.
• Flexible Spending Account.
• 401(k) matching.
• Employee Stock Ownership Program.
• Wellness Programs.
• Metro Tap Card and Metro‑link Reimbursement (for Los Angeles, CA employees only).
• Career Path Opportunities.
• Discounts on Parks, Museums, Movie Tickets, and Attractions.
• Annual Flu Shot.
• Paid Vacation Days.
• Paid Sick Days.
• Paid Holidays.
• Gym access (available in Los Angeles, CA & Dallas, TX offices).
• Rental Car Discounts, Dell Member Purchase Program.
• UKG Wallet.

• Day shift
• Overtime
• Weekend availability

• Bonus pay

We will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal‑opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law.

Equal access to employment, services, and programs is available to all persons. Applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.