Insurance Customer Service Representative Bilingual; English​/Spanish

Job Description

Join Kimenker Insurance Agency Inc.

-Allstate Agency, where excellence in service and commitment to customer satisfaction thrive. Based in vibrant Las Vegas, Nevada, we offer a community-focused approach within the insurance sales domain. As a valued bilingual (English/Spanish) Insurance Customer Service Representative, you will have the opportunity to connect and assist a diverse clientele, utilizing your language skills to bridge communication gaps and provide superior service.

In this non-remote role, you will be at the forefront of customer interactions, playing a crucial part in policyholder support and engagement. If you are positive, bilingual, and enthusiastic about helping people protect their assets while growing within a reputable organization, then Kimenker Insurance Agency Inc.

-Allstate Agency is the place for you. Join us to make a significant impact on countless lives while advancing your career in a dynamic and inviting atmosphere.

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Mon-Fri Schedule
• Hands on Training
• Career Growth Opportunities

Client Interaction:
Engage directly with clients, ensuring their insurance needs are understood and met with a personalized approach.

Support Services:
Provide outstanding customer service by handling inquiries, resolving issues, and ensuring client satisfaction.

Policy Guidance:
Assist clients in navigating and comprehending their insurance policies and coverages.

Bilingual Communication:
Utilize English and Spanish skills effectively to communicate with a diverse client base.

Documentation:
Maintain accurate and updated client records in compliance with agency policies and regulations.

Proactive Outreach:
Contact clients regularly to ensure they have up-to-date information on their policies and coverages.

Licensing:
Must possess active Nevada state Property & Casualty Insurance License.

Bilingual

Skills:

Fluency in both English and Spanish is essential to effectively communicate with a diverse client base.

Experience:

Previous experience in insurance sales or a related field is highly desirable.

Communication

Skills:

Outstanding verbal and written communication abilities in both English and Spanish.

Customer Service:
Strong commitment to service excellence and customer satisfaction.

Team

Collaboration:

Ability to work well within a team and independently.

Problem Solving:
Strong ability to handle challenging customer inquiries and resolve issues efficiently.

Technology

Skills:

Comfortability with using CRM systems and office software.