Call Center Agent

Position

Call Center Agent

Nellis location

Full-time

Call Center Manager

Western Elite is a premier leader in waste management services providing efficient and sustainable waste solutions to our clients. As a company committed to excellence, we pride ourselves on our customer service and the positive impact we have on the communities we serve.

We are seeking motivated and customer‑focused Call Center Agents to be the first point of contact for our clients. As a Call Center Agent at Western Elite, you will handle inquiries related to our waste management services, assist with scheduling pickups, manage billing inquiries, and resolve any service‑related concerns. The ideal candidate is a problem‑solver with a passion for delivering outstanding customer service in a fast‑paced, solution‑oriented environment.

• Customer Support
  :
  Answer incoming calls and emails, providing information about waste management services, including trash collection, recycling, and dumpster rentals.
• Service Scheduling
  :
  Assist customers in scheduling waste pickups, dumpster deliveries, or recycling services, ensuring their requests are processed smoothly.
• Issue Resolution
  :
  Handle customer complaints and service disruptions, providing quick, accurate resolutions or escalating the issue to the appropriate department.
• Billing and Payments
  :
  Assist customers with questions regarding billing, payments, and account updates. Process payment information as needed.
• Product/Service Knowledge
  :
  Maintain up-to-date knowledge of all Western Elite waste management services and policies to provide accurate information and promote additional services when relevant.
• CRM Management
  :
  Accurately log all customer interactions, including inquiries, complaints, and service requests, into the company's customer relationship management (CRM) system.
• Sales Support
  :
  Identify customer needs and recommend additional services, such as specialized waste disposal or recycling options, to meet customer requirements and improve their overall experience.
• Team Collaboration
  :
  Work closely with dispatch teams and field operators to ensure seamless communication and service delivery to our customers.
• Adherence to Protocols
  :
  Follow all company policies and procedures, ensuring compliance with environmental regulations and safety standards.

• Experience
  :
  Previous experience in a call center, customer service, or waste management industry is preferred but not required.
• Communication Skills
  :
  Strong verbal and written communication skills with the ability to engage and assist customers in a clear, friendly manner.
• Customer Service
  :
  Passionate about providing exceptional customer service, with a focus on problem‑solving and exceeding customer expectations.
• Technical Proficiency
  :
  Competent with computer systems, including Microsoft Office and CRM platforms. Training on internal systems will be provided.
• Multitasking
  :
  Ability to handle multiple tasks and priorities simultaneously while maintaining attention to detail.
• Problem Solving
  :
  Strong critical thinking and problem‑solving skills, able to resolve customer concerns promptly and efficiently.
• Adaptability
  :
  Flexibility to adapt to different customer situations and quickly learn new information or procedures.
• Language Skills
  :
  Bilingual proficiency (English/Spanish or other languages) is an asset but not required.

• Schedule
  :
  Monday – Friday. The agent will also be responsible for 1 Saturday per month. Hours- 6:00am - 3:00 pm. The hours listed are subject to change based on needs.
• Fast‑Paced Environment
  :
  Work in a dynamic, high‑volume call center, where efficiency and accuracy are key.