Call Center Team Lead — Elevate Customer Experience
Job in
Las Vegas, Clark County, Nevada, 89105, USA
Listed on 2026-07-11
Listing for:
Caesars Entertainment
Full Time
position Listed on 2026-07-11
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
Caesars Entertainment in Las Vegas is seeking a Call Center Assistant Manager to supervise the Call Center Agents within the Teleservices teams, ensuring guest interactions are friendly, professional and aligned with key performance metrics. You will guide performance, coach agents, and ensure adherence to standards in a dynamic environment.
You will lead, develop and motivate a high-performing team, monitor service levels, and drive customer satisfaction by resolving issues and coaching agents
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