Talent Engagement Specialist Bilingual

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

We are seeking a detail-oriented and people-focused professional to join our team as a Talent Engagement Specialist. In this role, you will serve as a key point of contact, ensuring a welcoming and professional experience for clients while providing essential support to the team.

This position goes beyond administrative responsibilities. You will actively engage with individuals, coordinate activities, and contribute to the overall success of our programs and services. The ideal candidate will be highly organized, adaptable, and capable of managing multiple priorities.

• Welcome clients in a professional and courteous manner while ensuring the front desk and computer resource area remains organized and presentable.
• Manage the front desk and resource room tasks as needed.
• Conduct client outreach, sign-in clients, schedule appointments, triage clients' needs, and provide clients with information relevant to their inquiries.
• Accurately enter and maintain client information in the database, ensuring each case is tracked from start to completion.
• Manage incoming business calls: route to appropriate staff, return voicemails within 24 hours, and schedule appointments as needed.
• Identify and suggest process improvements to enhance workflow and client experience.
• Maintain office communications to keep information flowing efficiently.
• Maintain confidentiality and professionalism in handling sensitive client information.
• Collaborate with team members to support the success of daily operations.
• Perform all other duties and responsibilities as assigned.

• High School Diploma or GED required; one to two years of clerical or administrative experience preferred.
• Preferred proficiency in Spanish, including speaking, reading, and writing.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent interpersonal and communication skills, both verbal and written.
• Demonstrated ability to identify challenges and implement solutions in a timely manner.
• Demonstrated ability to work independently with minimal supervision while remaining flexible and collaborative in a team environment.
• Comfortable working with individuals from diverse backgrounds in a professional and respectful manner.
• Experience in community outreach, social services, or client engagement preferred

All your information will be kept confidential according to EEO guidelines.