Dispatcher II - Underfill, Non-Certified; DPS

Salary

$16.91 - $25.37 Hourly

$35,181 - $52,772 Annually

This position is a Pay Band 40

New Mexico State Police (NMSP) serves our state as the premier law enforcement agency. Our mission begins with establishing partnerships and relationships within our communities that mitigate and prevent crime. The NMSP Communications Bureau provides 911 dispatching services to NMSP and various partnering agencies throughout the state. It provides emergency and non-emergency service response to the citizens and visitors of New Mexico.

We have three Communications Centers across the state where dispatchers receive, evaluate, and transmit information via telephone and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety. This position is based in Las Vegas, New Mexico.

The starting hourly wage for a non-certified dispatcher is $22.94. The starting hourly wage for a certified dispatcher with 1-year of emergency dispatching experience and PST certification is $24.94.

Looking for a rewarding career serving your community? The emergency dispatcher position is a critical communication point that receives incoming calls from both the public and public safety agencies. This position dispatches police, fire, and emergency medical services (EMS) field units to respond to emergency and non-emergency calls for service over a two-way radio system utilizing a computer-aided dispatch (CAD) system.

It supports various first responder agencies such as Law Enforcement (LE) and Fire & Medical Response Departments (FD) in communicating accurate and timely information. Being an emergency dispatcher carries a weight of responsibility and dedication that extends beyond the required skills. The work dispatchers do is incredibly challenging and indispensable as the first point of contact when responding to people in need of assistance.

This demanding position receives emergency and non-emergency calls, understands the caller's needs and prioritizes calls according to urgency and importance. Emergency dispatchers report and relay incidents such as accidents, fires, and other emergency situations to law enforcement agencies, safety personnel, and other appropriate parties. They operate a complex multi-channel communications system and provide support services.

Essential functions include, without limitation:

• Receives emergency and non-emergency calls; efficiently gathers, evaluates, prioritizes and documents information from callers
• Dispatches police, fire and EMS field units to specific locations using a CAD system, multiple video display terminals, two-way radio dispatch console and related equipment
• Evaluates incoming reports of police, fire and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel
• Monitors, coordinates and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus
• Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire or medical service assistance or to notices of wanted persons, stolen property, warrants and all-points bulletins; maintains confidentiality of information
• Maintains familiarity with area geography including major streets and buildings; recognizes circumstances that may pose hazards to public safety field units and the public
• Maintains up-to-date understanding of public safety policies and procedures for the police, fire, EMS and other emergency service providers
• Responds to routine and non-routine inquiries regarding police, fire or emergency medical services; properly classifies and prioritizes any report or complaint and determines appropriate course of action, provides appropriate referrals as necessary
• Works 12-hour shifts, including days, evenings, nights, weekends, holidays and overtime
• Supplies information to the public as needed
• Performs a variety of related clerical work in the Communications Center

This essential work assists New Mexico State Police, other first responders and partnering agencies as well as aids the citizens and visitors of New Mexico.

• Excellent communication skills (listening, verbal and written), ability to memorize, retain and accurately recall information received and dispatch emergency service calls expeditiously and correctly
• Thinking clearly and quickly in emergency situations, quick decision making skills while prioritizing emergent and non-emergent situations
• Delivering consistent quality customer service that includes interacting with the public, answering phones and working professionally with law enforcement and first responders
• Establishing and maintaining cooperative relationships with coworkers and those contacted during the course of work
• Ability to type rapidly and accurately (must test at 35 net words per minute or higher), a…