Bilingual Insurance Customer Service

Job Overview

Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. They provide information about our products including availability, price, applications, limitations, and installation recommendations. They also handle order entry, purchase order processing, receiving, and freight quotes.

• Work cooperatively in a team environment
• Greet and assist customers with selections and follow through on their orders
• Enter orders, follow up on back‑orders, invoice orders, and follow proper pick‑up procedures
• Answer phone inquiries, including over‑the‑phone orders
• Assist with stock checks, pricing, freight quotes, and processing orders
• Process purchase orders and receivings for product lines
• Develop a basic understanding of design and color
• Resolve customer service issues
• Multitask and prioritize work through effective time management
• Maintain a neat and organized workspace
• Work within the framework of the company’s defined policies, procedures, goals, and directives
• Any other duties required of the position

In some smaller locations there may be a crossover of duties between Warehouse Associate, Customer Service, and/or Showroom Sales Representative. These crossover duties may include but are not limited to:

• Gain knowledge of all current and new product lines
• Enter orders, follow up on back‑orders, invoice orders, and follow proper pick‑up procedures
• Follow proper pulling, packing, strapping, staging, unloading, shipping, and receiving protocols
• Comply with all safety policies and protocols

• High School Degree or equivalent
• Excellent email and computer skills
• Excellent and professional phone skills
• Detail‑oriented
• Self‑motivated, proactive, and willing to take the extra step
• Demonstrate integrity, professionalism, and perseverance
• Possess a flexible work schedule
• Ability to lift up to 65 lbs.
• Prior customer service experience is a plus
• Bi‑lingual in Spanish is a plus

In 1948, Bedrosians began providing tile and setting materials to contractors and builders in Central California. Today we have nearly 40 branches located throughout California, Arizona, Colorado, Nevada, Utah, Washington, Oregon, Idaho, North Carolina, and Florida, serving a national and international customer base. Our growth has made Bedrosians one of the largest independent porcelain tile and stone importers and distributors in the United States.

Bedrosians is an Equal Opportunity Employer that promotes a drug‑free workplace philosophy. This job posting does not constitute an offer of employment and is not an employment contract.

We value our associates, customers, and vendors. As a result, we will acknowledge exemplary performance, provide developmental opportunities for growth, and foster lasting relationships.

To be considered for this position please complete a quick 3 minute application through our Careers page.