Insurance Customer Service Representative Bilingual; English​/Spanish- Allstate

Overview

Welcome to Kimenker Insurance Agency Inc., an Allstate agency where we believe in the power of community and exceptional service. Located in Las Vegas, Nevada, we are a dedicated team committed to helping our neighbors protect what matters most. We are looking for an Insurance Customer Service Representative who can connect with our diverse clientele by speaking both English and Spanish.

If you have a knack for making people feel heard, a passion for helping others, and thrive in a dynamic office environment, this could be the perfect fit. You will be the friendly voice and helpful hand for our clients, guiding them through their insurance journey and ensuring they receive the outstanding support they deserve. Come be a part of a team that values your contribution and celebrates your success!

Benefits
• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Mon-Fri Schedule
• Hands on Training
• Career Growth Opportunities

• Greet and assist customers in a warm and professional manner, both in person and over the phone.
• Address customer inquiries regarding policies, coverage, billing, and claims with accuracy and empathy.
• Process policy changes, endorsements, and new business applications efficiently.
• Assist customers with billing inquiries and process payments.
• Provide support to the sales team by preparing quotes and assisting with client onboarding.
• Maintain accurate customer records in the agency management system.
• Build positive relationships with clients, ensuring their satisfaction and retention.

• High school diploma or equivalent;
  Associate's degree preferred.
• Fluency in both English and Spanish (written and spoken) is essential.
• Previous experience in customer service, preferably within the insurance industry.
• Strong communication and interpersonal skills, with a friendly and helpful demeanor.
• Proficiency in using computers and standard office software.
• Ability to manage multiple tasks and prioritize effectively in a busy office setting.