Operations & Customer Experience Coordinator

We are a fast-growing international jewelry company seeking an organized, proactive, and detail-oriented team member to help support our daily operations, customer experience, and logistics.

This is a key position within the company, working closely with management to ensure smooth day-to-day operations and exceptional service for our customers.

This position is initially part-time for the first three months, with the possibility of transitioning to a full-time role based on performance, business needs, and mutual agreement.

• Help keep daily business operations running efficiently
• Coordinate communications with suppliers, service providers, and business partners
• Organize records, invoices, and important documentation
• Schedule meetings, appointments, and team communications
• Support a professional, organized, and productive office environment
• Manage incoming and outgoing shipments
• Coordinate deliveries with major carriers including DHL, Fed Ex, UPS, and USPS
• Verify inventory and received goods
• Prepare customer orders for shipment
• Monitor deliveries and help resolve shipping issues when needed
• Keep internal systems updated and ensure smooth order flow

• Provide friendly and professional support to customers
• Assist with order updates, shipping inquiries, and general questions
• Coordinate returns, repairs, and service requests
• Help create a seamless and positive customer experience from purchase to delivery
• Assist with customer follow-ups and lead management
• Support customers throughout their purchasing journey
• Share product information and coordinate inquiries with the sales team
• Help maintain strong customer relationships and encourage repeat business

• Engage with customer messages across social platforms
• Help maintain active communication with our online community
• Assist with content posting and customer feedback collection
• Support brand-building initiatives and customer engagement efforts

• Strong organizational and communication skills
• Excellent attention to detail
• Ability to manage multiple tasks and priorities
• Positive, professional, and customer‑focused attitude
• Comfortable using email, spreadsheets, and online business tools
• Experience in administration, logistics, customer service, or operations is a plus

• Be part of a growing international jewelry brand
• Work directly with leadership and contribute to company growth
• Diverse responsibilities with opportunities to learn and develop new skills
• Collaborative and supportive team environment
• Opportunity for long‑term growth and increased responsibility