Fleet Rental Coordinator

Fleet Rental Coordinator Deliver Exceptional Service. Keep Our Fleet Moving. Join Our Team

We are seeking a customer-focused and highly organized Fleet Rental Coordinator to support our growing vehicle rental operation. In this role, you will serve as the primary point of contact for rental customers, helping ensure a smooth and efficient experience from reservation to vehicle return.

The ideal candidate thrives in a fast-paced environment and enjoys building relationships, solving problems, and delivering outstanding customer service. Experience in transportation, fleet management, automotive services, mobility solutions, or vehicle rentals is highly valued.

• Assist customers with reservations, rental agreements, vehicle selections, and account inquiries
• Provide accurate information regarding rental rates, policies, vehicle availability, and insurance requirements
• Deliver a professional, friendly, and solutions-oriented customer experience
• Address customer concerns, service issues, and billing questions promptly and effectively
• Follow up with customers to ensure satisfaction and maintain strong client relationships

• Coordinate vehicle assignments and availability to meet customer demand while maximizing fleet utilization
• Manage vehicle pickup, delivery, return, and exchange processes efficiently
• Monitor fleet status and communicate with maintenance and operations teams to ensure vehicles are clean, serviced, and rental-ready
• Support efforts to minimize vehicle downtime and optimize fleet performance
• Assist with scheduling and logistics to ensure seamless rental operations

• Maintain accurate rental records, customer files, vehicle movement logs, and service documentation
• Utilize fleet management software, reservation systems, GPS tracking tools, and CRM platforms
• Ensure all transactions and documentation are completed accurately and in compliance with company procedures
• Track customer interactions and rental activity to support operational reporting and performance goals

• Partner with maintenance, operations, and management teams to support business objectives
• Contribute to branch goals related to customer satisfaction, vehicle utilization, and revenue growth
• Identify opportunities to improve processes, service levels, and operational efficiency
• Support a culture focused on teamwork, accountability, and exceptional service

• Previous experience in fleet rentals, vehicle rentals, transportation, automotive services, logistics, customer service, or a related field preferred
• Strong customer service and relationship-building skills
• Excellent communication, problem-solving, and organizational abilities
• Ability to manage multiple priorities in a fast-paced environment
• Experience using CRM systems, reservation platforms, or fleet management software is a plus
• Proficiency with Microsoft Office and standard business applications
• Strong attention to detail and commitment to accuracy
• Positive, professional, and team-oriented attitude

• Become part of a growing transportation and mobility organization
• Play a key role in supporting customers and maximizing fleet performance
• Work with a dedicated and collaborative team
• Gain opportunities for career growth and professional development
• Make a direct impact on customer satisfaction and operational success
• Help deliver reliable transportation solutions to the communities we serve