Customer Education Specialist ​/ Trainer

Locations: Las Vegas, NV, Central U.S.

We’re hiring a Customer Education Specialist for each of these locations.

Do you enjoy helping people build confidence with new technology? Are you energized by working directly with customers and creating engaging learning experiences?

As a Customer Education Specialist, you'll play a key role in helping customers successfully adopt Pavilion Payments' products by delivering hands‑on training, creating educational resources, and serving as a trusted partner throughout the customer experience. This is a highly visible, customer‑facing role for someone who enjoys traveling, building relationships, and making complex software and processes approachable for a variety of audiences.

• Deliver customer onboarding, product training, and ongoing educational sessions
• Create training guides, videos, presentations, and other learning resources
• Partner with Relationship Management, Product, Support, and Marketing to drive customer success
• Customize training based on customer needs and operational workflows
• Support customer adoption by delivering professional, engaging training experiences both virtually and onsite

• 1–2+ years of experience in customer education, training, enablement, customer success, instructional design, or a related field
• Excellent communication and presentation skills with the ability to explain technical concepts in a clear and practical way
• Strong organizational skills with the ability to manage multiple priorities
• A polished, professional, and customer‑focused approach
• Ability to travel up to 50%
• Ability to obtain and maintain any gaming licenses required for the position

• Experience in casino gaming, Fin Tech, payments, SaaS, or another regulated industry
• Experience developing training materials, videos, presentations, or learning content
• Familiarity with learning management systems or other training tools

• A collaborative, customer‑focused team
• Career growth and development opportunities
• Medical, dental, and vision coverage
• 401(k) match and additional employee benefits

Equal Employment Opportunity

Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by applicable law.