Passenger Services Supervisor

• Supervise passenger service agents during check-in, boarding, baggage handling, and arrival processes
• Ensure compliance with airline procedures, TSA regulations, and safety protocols
• Provide on-the-spot coaching and support to agents to ensure service standards are met
• Resolve customer complaints and operational issues in a timely and professional manner
• Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations
• Monitor staffing levels and adjust assignments based on flight schedules and operational needs
• Complete required reports, incident documentation, and shift logs accurately and on time
• Support training and onboarding of new passenger service agents
• Lead pre-shift briefings and communicate updates, policy changes, and safety alerts
• Promote a positive and productive work environment, modeling excellent customer service and teamwork

• High School Diploma or GED
• 2+ years of experience in passenger services or a customer-service-related field
• 1+ year of supervisory or lead experience in an operational setting
• Strong verbal and written communication skills
• Ability to work varied shifts, including nights, weekends, and holidays
• Proficient in Microsoft Office and Airline Systems
• Ability to obtain and maintain all required airport and airline security clearances
• Must be able to stand, walk, bend, and lift up to 50 pounds

Demonstrates strong leadership and supervisory skills in passenger services, ensuring compliance with airline procedures and TSA regulations while providing excellent customer service. Capable of training and onboarding new staff, resolving operational issues, and maintaining a positive work environment.

• Supervisory Experience
• Customer Service Excellence
• Compliance with TSA Regulations
• Microsoft Office Proficiency
• Operational Coordination

• Passenger Services
• Incident Documentation
• Baggage Handling
• Flight Operations Coordination
• Staffing Level Monitoring

• Strong Verbal Communication
• Written Communication
• Coaching and Support
• Problem Resolution
• Teamwork

• High School Diploma
• GED
• Airport Security Clearance

• TSA Regulations
• Safety Protocols
• Customer Complaints
• Operational Needs
• Pre-Shift Briefings

• Airline Systems
• Microsoft Office