Customer Service Representative

Description

Performance Radiator is one of the largest independently owned automotive wholesalers in the nation. Since 1988, we have grown to twenty-nine branches located in 16 states and Canada. With over 30+ years of success in automotive industry, our growth and reputation have afforded us great relationships with top manufacturers in the world.

At Performance Radiator, you’ll find an amazing company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing industry. At Performance Radiator, we believe that all voices can and should be heard, regardless of seniority or tenure.

Performance Radiator is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

If you are a hardworking and a team player with product delivery experience, we want to talk to you! Performance Radiator is currently looking for a CSR to join us at our office in Las Vegas, NV.

Summary: Represents Performance Radiator in a professional manner to current and prospective buyer through inside phone sales, customer service and retail sales.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Attends work on a consistent and punctual basis.
• Maintains clean and organized work station and assists in maintaining overall branch appearance.
• Responsible for answering multi-line phones in an efficient and time conscience manner.
• Presents product/service information to customer in clear, concise manner.
• Utilize Ahoy software to provide quotes for every qualified customer inquiry.
• Update Customer account as necessary.
• Display ability to overcome customer objections with a friendly demeanor.
• Promptly reports any customer service issues to Branch Manager.
• Follow through from initial quote to the printing of the invoice and communicating delivery arrangement to customer.
• Be able and willing to locate parts not housed in inventory of home branch.
• Responsible and accountable to follow procedures relating to customer payments.
• Clearly communicate to co-workers through Invoicing Notes, verbal confirmation and written communication.
• Required to retrieve parts from warehouse as necessary.
• Communicates with Branch Manager and Outside Sales staff regarding changes in marketplace communicated by customers.

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations;
Responds promptly to customer needs;
Solicits customer feedback to improve service. Responds to requests for service and assistance;
Meets commitments.

Leadership – Focuses on resolving customer conflict with a smile. Takes responsibility for own actions. Exhibits confidence in self and others. Sets and achieves challenging personal goals. Inspires and motivates others to succeed. Displays sound judgment, with orientation to overcoming customer objection professionally.

Communication – Schedules time bi-monthly to confer with Branch Manager. Speaks clearly and persuasively in positive or negative customer situations. Listens and gets clarification from customers and co-workers. Communicates clearly and informatively with customers, so-workers and Branch Manager.

Team Work – Puts success of team above own interests. Conducts him/herself in professional, courteous manner, striving to add value to the team members.

Diversity & Inclusion – Shows respect and sensitivity for cultural differences;
Promotes the value of diversity;
Promotes a harassment-free environment;
Works with integrity and ethically.

Organizational Support – Ensures tasks are completed…